Elias Shemsedin-Noor
Melbourne,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Operator/Operations Supervisor/ Vic Trainer
Environmental Services Group/ Total Drain Group
01.2021 - Current
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Negotiated with distributors to find quality products and best prices.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Senior Operator (Leading Hand)
Cleanaway Industries
03.2017 - 01.2021
- Supervised team and encouraged employees to immediately address job issues or concerns.
- Conducted safety inspections and instructed all workers to follow procedures to avoid mishaps and accidents.
- Explained departmental procedures and assisted with task prioritization when mentoring new employees.
- Met aggressive project deadlines and production goals by implementing open door approach methodologies to make everyone comfortable, confident respected enough to bring any ideas and opinions to the team.
- Supervised major shutdowns.
- Preformed similar tasks as for Toxfree.
High Pressure Water Jetting Operator
Toxfree
08.2007 - 02.2017
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Trained new operators in all aspects of Industrial services.
- Trained new operators in all aspects of High-pressure water jetting, setting up jobs site and equipment as per company SOP and industry standards.
- Preparing Risk Assessment, SWMS, quoting jobs and preparing all relevant items for major shutdowns.
- Taking new operators through their driving assessments as per company polices.
- Operating various different trucks and equipment, (Vacuum loading trucks, Drain cleaning trucks, Jet trucks, Tip trucks and Prime movers).
- Working with various brands of equipment and gear such as, Kingvac, Cappelloto, Spoutvacs, Whales, Aquatecs, Hammelmann high pressure pumps, Warthog nozzles, bomb nozzles, penetrator nozzles and Rootcutting equipment's.
- Working closely with a variety of clients such as, Greater Western Water, Souteast water, other water boards, CPB, Winslow(Trafman), Boral cement and Boral Ahsphalt, Mobil Refinery Altona, Shell Refinery, Viva Energy, Nufarm, Visy (paper, coating and recycling cogen plant).
Education
No Degree - Sport Coaching And Fitness Management
Kangan Institute
Melbourne, VIC02.2001
High School Diploma -
Gladstone Park Secondary College
Gladstone Park, VIC12.2000
Skills
- Program and services promotion
- Service industry background
- Quality services
- Organizing daily operations of depot
- Managing morning job schedules (sick operators, job changes, job cancellations, skill shortage)
- Co-managing fleet (servicing, breakdowns, ordering parts)
Certification
- Licenced and Trained to operate (Backhoe,Excavator, Front end loader skidsteer, Tipper, Roller and Front end loader)
- Licenced to Carry EPA loads
- Licenced to Carry Dangerous Goods
- Certificate II in Track Protection
- Certificates Level I in Train Track Safety Awareness
- Certificate III in Transport & Logistics (Road Transport)
- Construction Induction White Card
- Licence to operate a Forklift Truck
- HC Drivers Licence
- First Aid Training
- CSE Training
- Operate a Vacuum Loading System
- Operate a Drain Cleaning System and Nozzle Operations
- Operate a High Pressure Water Jetting System
- Working Safely at Heights
Playing Basketball with my kids, kicking the football or soccer ball and going to the movies.
Spending time with my kids, wife, family and friends is what gives me the greatest joy in life. I take great pride in everything i put my focus to whether it is teaching my kids how to hold the basketball , teaching my wife how change her car tyre or training a new operator on our SOP. Watching those individuals faces light up after they end up doing a particular task they thought was never possible is the reward.
Timeline
Senior Operator/Operations Supervisor/ Vic Trainer
Environmental Services Group/ Total Drain Group
01.2021 - Current
Senior Operator (Leading Hand)
Cleanaway Industries
03.2017 - 01.2021
High Pressure Water Jetting Operator
Toxfree
08.2007 - 02.2017
No Degree - Sport Coaching And Fitness Management
Kangan Institute
High School Diploma -
Gladstone Park Secondary College
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