Elias Xintavelonis
Tranmere,Tasmania
Summary
Proven leader with a track record of driving sales growth and enhancing customer loyalty at Salamanca Fresh Bellerive. Expert in strategic planning and team leadership, achieving consistent sales increases through innovative marketing and exceptional service. Skilled in inventory control and staff management, fostering a positive work environment and cultivating strong customer relationships.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Salamanca Fresh Bellerive
02.2018 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Cafe Owner
NaJ Espresso
06.2011 - 12.2017
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Mentored and trained employees to improve performance and encourage professional growth.
- Enhanced customer loyalty through exceptional service and consistent product quality.
Grocery Store Owner
Macquarie St Store
09.2003 - 05.2011
- Achieved consistent growth in annual sales through strategic planning and execution of promotional events.
- Enhanced store layout for improved customer flow and optimized product placement, resulting in higher sales conversion rates.
- Cultivated a welcoming atmosphere that encouraged diversity among staff members while also attracting diverse clientele.
- Maximized profitability by implementing cost control measures and optimizing pricing strategies based on market trends.
Fast Food Owner
Legs 'N' Breasts
03.1991 - 05.2003
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
School Certificate -
Elizabeth College
Hobart, TAS1990
New Town High School
New Town, TAS1988
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Customer Service Management
- Store operations
- Stock management
- POS systems operations
- Employee Scheduling
- Staff Management
- Pricing and Markdowns
- Mentoring and Coaching
- Display Setup
- Employee Coaching
- Strategic Planning
- Relationship building and management
- Sales Growth
- Stock Rotations
- Order Management
- Shift Scheduling
- Workforce Management
- Team Leadership
Certification
Fork lift license
RSA certificate
Tobacco sales certificate
Timeline
Assistant Store Manager
Salamanca Fresh Bellerive
02.2018 - Current
Cafe Owner
NaJ Espresso
06.2011 - 12.2017
Grocery Store Owner
Macquarie St Store
09.2003 - 05.2011
Fast Food Owner
Legs 'N' Breasts
03.1991 - 05.2003
School Certificate -
Elizabeth College
New Town High School
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