Elicia Jackson
Salisbury East,SA
Summary
Customer Service Representative with strong communication skills, both verbal and written. Known for actively listening to customers and solving problems creatively. I focus on making each customer feel heard, offering personalised solutions, and going the extra mile to build trust and loyalty.
Overview
4
4
years of professional experience
Work History
Checkout Cashier
Saints Foodland
07.2021 - Current
- Assisted customers with completing purchases, finding items, and signing up for the rewards program.
- Approached customer questions with a calm, patient, and thoughtful attitude.
- Responded quickly to customer requests, general inquiries and spills.
- Kept the front end organised and tidy by removing carts, baskets, and any debris.
- Processed payments through credit card, EBT, and gift certificates, using the store's system.
- Reconciled cash register at the start and end of each shift, ensuring accuracy and resolving any discrepancies.
Education
High School Diploma -
King's Baptist Grammar School
Wynn Vale, SA12-2024
Skills
- Customer service excellence
- Written and verbal communication
- Complaint resolution
- Training and onboarding
- POS system proficiency
- Money handling
Timeline
Checkout Cashier
Saints Foodland
07.2021 - Current
High School Diploma -
King's Baptist Grammar School
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