Elicia Minifie

Trainer and Assessor for Hospitality, Business, Retail, Foundation Skills and Employability Skills, face to face and online

• Streamlined training processes by developing and implementing efficient training methodologies tailored to the organization''s needs.
• Enhanced trainee performance by conducting comprehensive assessments and providing constructive feedback.
• Participated in ongoing professional development opportunities to stay current on industry trends, ensuring that delivered training programs remained relevant and impactful.
• Incorporated real-life scenarios into training materials, creating a more relatable and practical learning experience for participants to apply in their roles.
• Supported a positive learning environment with clear communication, active listening, and empathy for diverse learners.
• Contributed to the successful accreditation of training programs by ensuring compliance with industry standards and best practices.

Trainer and Assessor for Hospitality, Tourism, Events, Business, Foundation Skills and Employability Skills, face to face and online

• Increased employee engagement in training sessions with interactive activities that catered to various learning styles.
• Achieved higher trainee satisfaction rates through consistent monitoring of progress and timely interventions when needed.
• Improved overall organizational performance by identifying skill gaps among employees and creating targeted training solutions.
• Established strong relationships with key stakeholders across departments, enabling seamless collaboration on cross-functional initiatives requiring staff training or upskilling efforts.
• Developed customized curricula that addressed specific departmental needs, resulting in more targeted skill development among employees.
• Facilitated open discussions during workshops and seminars, promoting an inclusive atmosphere where all participants felt comfortable sharing their thoughts and experiences regarding workplace challenges or successes tied to program content.
• Participated in ongoing professional development opportunities to stay current on industry trends, ensuring that delivered training programs remained relevant and impactful.
• Incorporated real-life scenarios into training materials, creating a more relatable and practical learning experience for participants to apply in their roles.
• Supported a positive learning environment with clear communication, active listening, and empathy for diverse learners.
• Contributed to the successful accreditation of training programs by ensuring compliance with industry standards and best practices.

Trainer and Assessor in Schools and Prisons

- Hospitality Field Officer for Rpl

- Hospitality, Business, Foundation Skills, Tourism and Events

• Optimized assessment tools to more accurately measure trainee progress, leading to better-informed decisions on course modifications and improvements.
• Served as a mentor and resource for newer trainers within the organization, imparting knowledge and best practices to support their professional development.
• Evaluated the effectiveness of current training methods regularly, making data-driven adjustments as necessary to improve results continuously.
• Partnered with subject matter experts to ensure accurate content delivery while maintaining a learner-focused approach during sessions.
• Wrote detailed appraisal reports for property and submitted to clients or authorities.
• Inspected property thoroughly and detailed condition in writing.
• Achieved higher trainee satisfaction rates through consistent monitoring of progress and timely interventions when needed.
• Developed customized curricula that addressed specific departmental needs, resulting in more targeted skill development among employees.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Monitored health and safety standards to maintain a clean, safe working environment.