Elie Alwan
Sydney / South Hurstville,Nsw
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Al Aseel
2019.03 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Chef
Gate Gourmet
2016.01 - 2019.02
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Education
Hospitality Administration And Management
Lebanese University
Lebanon01.2009
High School Diploma -
Dikwani
Lebanon02.2005
Skills
- Employee Performance Evaluations
- Supply Ordering and Management
- Anticipating Problems
- Front of House Management
- Performance Improvement
- Money Handling
- Staffing and Sales Reporting
- Staff Scheduling
- Managing Deliveries
- Labor and Overhead Cost Estimation
- Database Interface and Query Software
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
- Resolved product issue through consumer testing.
Languages
Arabic
Full Professional
French
Professional Working
English
Native or Bilingual
Timeline
Restaurant Manager
Al Aseel
2019.03 - Current
Chef
Gate Gourmet
2016.01 - 2019.02
Hospitality Administration And Management
Lebanese University
High School Diploma -
Dikwani
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