Summary
Overview
Work History
Skills
Personal Interests
Timeline
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Elijah Bean

Williamstown,VIC

Summary

In my current role as an SME account manager for Customfleet, this has enabled myself to be instrumental in developing growth by giving the client a greater understanding of our services and how we can meet their needs as well as building a stronger relationship securing ongoing business.

I thrive working with a team as well as being driven and self-motivated,

I pride myself on problem solving and I am a results driven person. During my time in the automotive industry, I have grown to become an effective account manager and salesperson by achieving my targets through establishing strong relationships with my customers.

My goal is to pursue growth opportunities in a role where I can continue developing myself to become a highly effective team member, providing successful results for the company and customers.

Overview

7
7
years of professional experience

Work History

SME Account Manager

Customfleet
09.2021 - Current
  • Build and manage relationships with key stakeholders both externally and internally.
  • Running regular meetings with Customers.
  • Maximize business profitability by delivering vehicle volume, manage replacement of assets, support growth of services and vehicles, vehicle optimization and vehicle quoting.
  • Monthly reporting on services, fuel, vehicle data and invoicing.
  • Provide ongoing training and support to clients in products and technology.
  • Manage customer retention through taking ownership of customer issues and identifying solutions to strengthen the relationship. Partnering with internal teams and the client to find, execute and communicate the solution.
  • Create and implement bespoke processes and policies for customers to ensure a high level of customer service.
  • Manage and maintain the relationship with 180+ clients while growing my clientele's assets 160% year on year.
  • Meet with Suppliers to work together to achieve the customers’ requirements.
  • Manage credit limits and any company changes through Salesforce and Bynx programs.

Stock Controller

Dutton Garage
03.2019 - 09.2021
  • Ensure all Luxury Car Tax documentation is accurate and meets Govt standards
  • Liaise with finance companies on private purchase payouts, encumbrances etc
  • Send out Invoices and Remittances, as well as pursue companies if payment has not been made
  • Perform regular audits and stock-takes ensuring all vehicles are accounted for.

Account Manager

ORIX Australia
10.2018 - 03.2019
  • Customer service, Answering the phones and responding to emails to assist existing customers and drivers with any queries.
  • Account management support – running customer meetings, manage replacement planning and lease deviations, vehicle replacements, quoting, reporting and any other ad hoc support.
  • Ensure high priority subjects are met with urgency to prevent any delays or difficulties.
  • Making vehicle suggestions to clients to meet their accurately meet their requirements and propose alternatives they may not have been considered.
  • Work with suppliers to meet clients requirements in a timely manner.

Delivery Coordinator / Dealer Administrator

South Yarra / Hawthorn BMW
02.2018 - 10.2018
  • Communicating with customers within 24 hours from time of purchase with an update on their vehicle as well as a personal introduction.
  • Make all arrangements with aftercare and aftermarket parts to be fitted before delivery.
  • Deliver vehicles within a suitable timeframe and have customers experience a 10/10 experience.
  • Educating customers on BMW systems so they can use the vehicle to its full potential.
  • Dealing with multiple leasing companies keeping both customer and company aware with lead times.
  • Making sure all contracts and deal packs are complete and correct, with signed documents, all special conditions applied, correct Client ID and ABN/ACN etc.

New Vehicle Sales Consultant

John Andrew Ford
05.2017 - 01.2018
  • Build and develop relationships with customers to relate and identify sales.
  • Develop an in depth understanding of our current vehicle range and use that knowledge to encourage customers to make a purchase.
  • Writing up sales contracts and negotiating terms of sales agreements when required.
  • Conduct deliveries for all media vehicles on behalf of Ford NZ to companies such as NZRU and NZ Cricket.
  • Representing John Andrew Ford at trade exhibitions and events such as Field Days, Pop up stores and Ford Charity.
  • Drive days to promote the brand and product.

Stock Controller

John Andrew Ford
06.2016 - 05.2017
  • Manage stock levels on the floor plan and shift old stock if required.
  • Source units from around New Zealand to the required dealers to ensure efficient sales.
  • Place monthly stock orders and manage shipment time to ensure efficient deliveries.
  • Advise on buying trends and order vehicles accordingly.

Skills

  • Proficient in MS Outlook, Word, Excel, and PowerPoint
  • Highly organized and proactive
  • Experience with Bynx and Salesforce
  • Experience and Knowledge in fleet management industry
  • Ability to continuously look for opportunities for improvement for both internal and external stakeholders
  • Strong time-management skills developed through working within KPIs
  • Ability to train and educate both internal and external stakeholders
  • Strong problem-solving skills and implementing resolutions on difficult accounts
  • Ability to write and implement improved processes for the benefit of the customer and organisation
  • Process development, writing and implementation Ability to work as an effective team member, as well as positively influence to improve output of the team as a whole
  • Excellent verbal and written communication skills

Personal Interests

In my spare time I enjoy exploring Victoria and greater Australia, usually through hiking or going camping with friends.


I also enjoy snowboarding, surfing, mountain biking as well as most things vehicle and motorsport related, 

I try to keep fit and active however I love to enjoy a good wine or beer with friends when I can. 

Timeline

SME Account Manager

Customfleet
09.2021 - Current

Stock Controller

Dutton Garage
03.2019 - 09.2021

Account Manager

ORIX Australia
10.2018 - 03.2019

Delivery Coordinator / Dealer Administrator

South Yarra / Hawthorn BMW
02.2018 - 10.2018

New Vehicle Sales Consultant

John Andrew Ford
05.2017 - 01.2018

Stock Controller

John Andrew Ford
06.2016 - 05.2017

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Elijah Bean