Elijah Eskarous

Customer Service & Sales

• Greet customers and provide friendly, professional assistance.
• Assess customer needs and recommend suitable battery products and accessories.
• Handle sales transactions accurately using POS systems.
• Educate customers on battery usage, maintenance, and recycling.

Product Knowledge & Advice

• Maintain up-to-date knowledge of car, household, marine, and specialty batteries.
• Assist customers with technical queries, such as battery testing and charging.
• Advise on additional services (e.g., battery fitting, recycling options).

Workshop & Technical Support

• Test, fit, and replace car batteries for walk-in customers.
• Perform basic electrical checks on vehicles and devices.
• Use diagnostic tools to confirm battery faults and performance.

Store Operations

• Restock shelves and maintain neat, organised displays.
• Check incoming stock, process deliveries, and update inventory systems.
• Ensure the store is safe, clean, and aligned with OH&S policies.

Teamwork & Communication

• Work collaboratively with colleagues to meet sales and service targets.
• Communicate effectively with customers and team members.
• Support store promotions and contribute to a positive team environment.

Compliance & Safety

• Follow all workplace health and safety guidelines.
• Adhere to company policies and procedures, including safe battery handling.
• Promote recycling initiatives and environmental responsibility.

• Maintained an accurate customer database that improved customer segmentation and targeting efforts
• Developed strong customer relationships that resulted in a 90% increase in member sign ups
• Developed a comprehensive sales plan that resulted in meeting sales targets each shift within the first six months
• Analysed customer purchase data to identify buying trends and recommend product inventory adjustments
• Worked towards and exceeded multiple sales targets and KPI's

• Developed and implemented a system for tracking and documenting goods movement, resulting in improved record keeping
• Oversaw the daily loading and unloading of goods, ensuring that all items are accounted for and stored correctly
• Maintained a clean and organized workspace, ensuring that all products are stored properly and safely
• Met daily order picking and shipping goals
• Assembled and packaged orders for shipping
• Identified opportunities for process improvement and made recommendations to management

• Collaborated with external vendors to ensure successful integration of third-party solutions
• Collaborated with the development team to ensure tasks were completed on time and met quality standards
• Developed a project plan that successfully delivered a project ahead of schedule and within budget
• Diagnosed malfunctioning systems, apparatus and components using test equipment and hand tools to locate the cause of a breakdown and correct the problem