Elijah Roffaell
Sydney,NSW
Summary
Accomplished Fair Work Adviser with a proven track record in industrial relations. Recognised for exceptional communication and collaborative skills, adept at navigating complex workplace laws and enhancing stakeholder satisfaction. Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Fair Work Adviser
Fair Work Ombudsman
01.2024 - Current
- Provide advice on complex issues relating to industrial relations, and workplace law
- Proactively identify issues, analyse situations, and respond to queries from a diverse range of stakeholders over the phone and in writing
- Navigate and interpret the Fair Work Act to provide clear and accurate information on industrial compliance
- Utilise CRM systems (Dynamics 365) for case management and documentation while conducting preliminary searches and compiling information for advisory purposes.
- Provide tailored support with a professional, friendly and patient attitude.
- Effectively handle multiple tasks and inquiries in a fast-paced environment, meeting strict deadlines and maintaining high standards of service while meeting and exceeding KPI's
Crew Trainer
McDonald's
08.2020 - 02.2023
- Trained crew members on specific customer deliverables, company standards and documentation.
- Monitored performance of staff and clearly communicated key development points while establishing practical step-by-step solutions to address this
- Achieved Crew Trainer role in 1 year, successfully training new employees and reducing onboarding time by 30%
- Received bonus rewards for delivering outstanding customer service, and maintaining a customer satisfaction score of 93%+
- Managed drive-through services, serving an average of 200 customers per shift with a service time of under 2 minutes
- Proficient in utilising POS systems, processing payments ranging from $3,000 to $5,000 per shift
- Increased customer return rates by 20% within 6 months through consistent delivery of excellent customer service
- Recognised for exceptional performance in customer service surveys, with an average satisfaction rating of 4.8/5
- Trained other employees in customer service, food safety, and performance requirements.
Education
Bachelor of Laws, Bachelor of Business - Current Student
University of Technology Sydney
Sydney, NSWSkills
- Proactive conflict resolution
- Clear communicator
- Collaborative
- Competency in CRM, AI and administrative tasks
- Efficient task prioritisation
- Works well under pressure
- Committed and dependable
- Fine attention to detail
- Overcomes resistance to change
Timeline
Fair Work Adviser
Fair Work Ombudsman
01.2024 - Current
Crew Trainer
McDonald's
08.2020 - 02.2023
Bachelor of Laws, Bachelor of Business - Current Student
University of Technology Sydney
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