Elijah Williams
Melborne,Vic
Summary
Well-presented and motivated 21-year-old male with a talent for quickly grasping new concepts. Known for excellent time management and the ability to think critically. With over four years of experience in both the hospitality and retail industries, I've developed strong customer service skills and a solid work ethic. Additionally, I am first aid and CPR qualified, ensuring a safe and secure environment for both customers and colleagues. Experienced in both front and back of house operations, I am equally comfortable engaging with customers and handling behind-the-scenes tasks. A dedicated team contributor, I thrive in collaborative environments, where I can leverage my skills to achieve common goals. Eager to join a dynamic team and start making meaningful contributions right away.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Crowies Paints
04.2023 - 03.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Retail Assistant
Woolworths Supermarket
05.2022 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Assisted customers with prompt and polite support in-person and via telephone.
Kitchen Hand
MacDonalds
06.2021 - 10.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Transported food items from storage areas to kitchen for prepping.
Passodeur
Muller Bros
08.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
Education
Certificate I - Provide First Aid And Cpr
Saint John's
12.2020
Certificate I - Provide Responsible Service of Alcohol
Express Online Training
07.2020
Skills
- Customer Assistance
- Time Management Capabilities
- Cash Register Operation
- Flexible schedule availability
- Complex Problem-Solving
- Cash Handling Accuracy
- POS Systems
- Payment Processing
- Strong multitasking capabilities
- Menu Memorization
- Food safety understanding
- Cleanliness and hygiene
- First Aid Training
- Alcohol awareness
- Drink Preparation
- Responsible Alcohol Service
- Liquor, beer, and wine knowledge
- Professional Appearance
- Cleanliness
- Customer service focus
- Order Accuracy
- Memory retention
Timeline
Retail Assistant
Crowies Paints
04.2023 - 03.2024
Retail Assistant
Woolworths Supermarket
05.2022 - 10.2022
Kitchen Hand
MacDonalds
06.2021 - 10.2022
Passodeur
Muller Bros
08.2020 - 12.2020
Certificate I - Provide First Aid And Cpr
Saint John's
Certificate I - Provide Responsible Service of Alcohol
Express Online Training
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