ELIMI KURUSIGA BOLATAGA LESI
South Hedland,Pilbara
Summary
I wish to be employed with an organisation where I can utilise the skills and experience I have had gained in my previous roles, and to be supported to develop further in the Administration and Customer Services Industry as well as Community Services outreach. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
Work History
Administrative Assistant / Data Entry Clerk
Exotic Music Fiji Ltd
, Fiji
2017.10 - 2018.09
- Assist with general administration duties including Front Desk, answering phones, taking memos and maintaining files as well as Data Entry
- Sending and Receiving correspondence
- Greeting clients and customers.
Digicel Customer Care Agent
Digicel Fiji
, Fiji
2016.11 - 2017.05
- Inbound calls from general customers
- Corresponding with customers via email as well as Live Chat
- Outbound calls to follow up on customer's queries.
Administration Assistant
Ministry of Agriculture, Government of Fiji
, Fiji
2015.01 - 2015.12
- Assist with general administration duties including reception duties, answering phones, taking messages and maintaining file
- Data Entry
- Sending and Receiving correspondence
- Greeting clients and customers.
Clerical Officer Receptionist (Administration)
Pilbara Mental Health Department: Headland Health Campus
- Welcoming office guests and directing them to the person or office they're visiting
- Answering and making phone calls on behalf of office employees
- Handling office correspondence
- Maintaining office supplies
- Scheduling meetings for employees
- Maintaining the reception area
- Keeping office records up to date
- Performing various other clerical tasks, including faxing, transcribing, and filing.
Customer Service Representative/Teller
Westpac Banking Corporation
Port Hedland , WA
- Perform various bank transactions like accepting deposits, cash checks and process withdrawals
- Check the customer's requirements and suggest products and services which can help them
- Address customer queries and solve their problems
- Aid customers to finding relevant and required information.
Employment Consultant
MTC Australia
Rockdale , Sydney
- Scheduling and attending to Job Seeker face-to-face appointments
- Conducting face-to-face appointments on a fortnightly basis
- Ensuring that Job Seekers adhere to standard requirements
- Compliance Job Seekers if they do not meet requirements
- Completing EC administration duties as directed by Site Manager
- Contacting eligible job seekers with vacancy details and confirming referral to vacancies.
Employment Consultant
Settlement Services International
Campsie , Sydney
- Scheduling and attending to Job Seeker face-to-face appointments
- Conducting face-to-face appointments on a fortnightly basis
- Ensuring that Job Seekers adhere to standard requirements
- Compliance Job Seekers if they do not meet requirements
- Completing EC administration duties as directed by Site Manager
- Contacting eligible job seekers with vacancy details and confirming referral to vacancies.
Administration Officer/ Reception (Voluntary Position)
Settlement Services International
Campsie
- Reception duties
- Handling job seeker enquiries over phone and email
- Directing calls to Employment Consultants (EC) as required
- Ensuring all messages are passed on accordingly, and in a timely manner
- Outgoing mail
- Managing office supplies and stationeries
- Completing EC administration duties as directed by Site Manager for Employment Consultants
- Contacting eligible job seekers with vacancy details and confirming referral to vacancies
- Entering casenote of all job seeker contacts on Job Ready Live platform
- Checking of job seeker details on ESS platform prior to directing to relevant ECS.
Administrative Assistant / Data Entry Clerk
- Assist with general administration duties including reception duties, and maintaining files Data Entry
- Sending and Receiving correspondence
- Greeting clients and customers.
Inbound calls for customers in England on Weight Watchers Programme
- Inbound calls for customers in England on Weight Watchers Programme
- Corresponding with customers via email
- Outbound calls to follow up on customer's queries.
Telemarketing Customer Services Rep
Mindpearl Fiji
, Fiji
- Assist with general administration duties including reception duties, answering calls and taking messages.
Administrative Assistant
Nearshore Fiji Limited
- Administration duties
- Reception duties
- Sending and Receiving correspondence
- Greeting clients and customers.
Administrative Assistant
Land Transport Authority (Fiji)
, Fiji
- Administrative Assistant
Administrative Assistant
Kleanworks Services Limited (Fiji)
, Fiji
- Administrative Assistant
Education
Bachelor of Arts - Tourism And Industrial Relations
University of The South Pacific
FijiSkills
- Customer Service
- Administration Skills
- Team Player
- Self Motivated
- Trustworthy
- Work Under Pressure
Volunteering Opportunities
- Red Cross volunteer for ANZAC Day
- Settlement Services International (Campsie): Administration Reception.
- Red Cross Volunteer at Paddington Town Hall Saturday market.
- Formula Chemicals on a Water & Food Run to Farmers on drought-stricken Baradine, NSW in the Country.
- Red Cross Society (Sydney): Paddington Market Day
- Interim Committee Member (TAHSA) Tourism and Hospitality Students Association (University of the South Pacific) Fiji. Duties include: Actively discuss in resolving issues raised by students. Involvement in fundraising drives for the association.
Courses Qualifications
- 2020, Certificate IV in Community Services (In progress), TAFE, St. George
- 2019, RSA/RCG Certification, CBD College - Sydney
- 2010, Bachelor of Arts Degree in Tourism Studies & Industrial Relations, University of the South Pacific, Fiji (incomplete).
- 2003, Diploma in Management, Fiji National University
- Current, EMPLOYMENT HISTORY
References
- Jason Paton, Area Manager, MTC Australia, 334/336 Illawarra Road, Marrickville, NSW, 0403 255 704
- Ian Jacobs, National Operations Manager, Settlement Services International, Level 1, 308 Beamish Street, Campsie, 0425 301 433
Affiliations
- Indulging in Voluntary jobs
References
References available upon request.
Timeline
Administrative Assistant / Data Entry Clerk
Exotic Music Fiji Ltd
2017.10 - 2018.09
Digicel Customer Care Agent
Digicel Fiji
2016.11 - 2017.05
Administration Assistant
Ministry of Agriculture, Government of Fiji
2015.01 - 2015.12
Clerical Officer Receptionist (Administration)
Pilbara Mental Health Department: Headland Health Campus
Customer Service Representative/Teller
Westpac Banking Corporation
Employment Consultant
MTC Australia
Employment Consultant
Settlement Services International
Administration Officer/ Reception (Voluntary Position)
Settlement Services International
Administrative Assistant / Data Entry Clerk
Inbound calls for customers in England on Weight Watchers Programme
Telemarketing Customer Services Rep
Mindpearl Fiji
Administrative Assistant
Nearshore Fiji Limited
Administrative Assistant
Land Transport Authority (Fiji)
Administrative Assistant
Kleanworks Services Limited (Fiji)
Bachelor of Arts - Tourism And Industrial Relations
University of The South Pacific
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