ELINOR ANTHONEY

• Customer service including welcoming patients into the Centre, collecting and entering patient details, answering telephone calls and enquiries, scheduling appointments when required, and Reception duties
• Ad hoc administrative duties and supporting the Practice Manager with day-to-day operations
• Opening and closing the Medical Centre
• Fostering professional working relationships with team members, patients and medical staff
• Maintaining compliance with organisational policies and procedures

Ensured smooth operations of medical centre through effective leadership and team collaboration.

Identified and resolved operational issues while driving continuous improvement initiatives.

• Monitored clinic safety, compliance, and adherence to SOPs and accreditation standards.
• Led recruitment, onboarding, and ongoing training programs for staff development.
• Oversaw rosters, budgets, and inventory management to optimize clinic efficiency.
• Delivered exceptional customer service to foster a patient-focused culture.
• Facilitated team meetings, performance reviews, and development initiatives.
• Collaborated with Regional and National Managers along with key internal stakeholders.

• Managed multi-line phone system, ensuring prompt and courteous response to incoming calls and inquiries.
• Coordinated appointment scheduling, including bookings and confirmations, to optimize clinic workflow.
• Maintained a clean and organized practice environment, contributing to a welcoming atmosphere for patients.
• Handled financial transactions, including invoice creation, payment processing, and end-of-day banking activities.
• Drafted professional correspondence, reports, and mail merges, demonstrating strong written communication skills.
• Delivered exceptional patient service, from greeting visitors to safeguarding patient confidentiality.
• Oversaw inventory management, ensuring the availability of necessary stock and supplies.
• Implemented new office protocols, enhancing operational efficiency and staff adherence to best practices.
• Conducted comprehensive training for new staff members, fostering a knowledgeable and competent team.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and medical software (Medical Director, Best Practice), enhancing office productivity.
• Efficiently managed document scanning and filing, keeping accurate and up-to-date records.
• Coordinated logistics for training days, supporting the professional development of doctors and nurses.
• Proactively followed up with patients for appointment reminders, contributing to improved patient care continuity.