Elinor Lowe
Townsville,QLD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Credit Assessor
Bendigo & Adelaide Bank
Townsville, QLD
03.2017 - Current
- Assessed risk for applications deviating from guidelines to reduce potential losses.
- Evaluated applicant creditworthiness by analyzing credit reports and financial data.
- Verified loan application accuracy through precise calculations of income and assets.
- Approved or denied loan applications based on established guidelines and risk evaluations.
- Approved loans within specified limits or escalated complex cases for further review.
- Reviewed loan documents for compliance and completeness before final approval.
- Trained new lenders, fostering their development to meet DLA targets effectively.
Facilitator
Bendigo & Adelaide Bank
Adelaide, SA
08.2014 - Current
- Facilitated all workshops provided by Bendigo Bank
- Assisted in developing training programs
- Planned and worked with shareholders to ensure effective and relevant training was provided
Customer Relationship Manager
Bendigo & Adelaide Bank
Adelaide, SA
10.2013 - Current
- Conducted loan interviews to evaluate borrower eligibility and financial stability.
- Loaded, assessed, and approved or declined loans based on defined criteria.
- Maintained accurate records for compliance and quality assurance.
- Coordinate meetings, training sessions, and reporting tasks.
- Facilitated team member upskilling through targeted training initiatives.
- Provided assistance in resolving complex customer issues to improve service delivery.
Branch Manager
Bendigo & Adelaide Bank
Townsville, QLD
01.2010 - Current
- Conducted regular performance reviews for all employees.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided guidance and support to team members regarding problem resolution.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance.
- Identified opportunities for process improvement initiatives within the organisation
Customer Service & Customer Relationship Officer
Bendigo & Adelaide Bank
Townsville, QLD
08.1999 - Current
- Collaborated with other departments within the organization.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Provided training sessions for new Customer Relationship Officers on best practices for interacting with customers.
- Participated in workshops and training to enhance customer service skills and knowledge.
- Collaborated with sales and marketing teams to align customer service strategies with business goals.
- Developed and implemented customer relationship management strategies to increase retention.
- Resolved customer complaints and inquiries promptly to maintain positive relationships.
- Maintained up-to-date knowledge of industry trends and competitor customer service practices.
- I started my lending journey with personal loans.
Education
Certificate Iv in Training And Assessment - Training And Education
Auctus Consulting
Adelaide, SA05-2014
Certificate Iv in Insurance - Insurance
The Institute
Remote01-2011
Certificate Iii in Financial Services - Finance
Bendigo Bank
Townsville04-2006
Skills
- Risk assessment and mitigation
- Effective communication
- Interpersonal skills
- Confidentiality
- Problem-solving
- Multitasking
- Team collaboration
- Record management
- Time management
- Attention to detail
- Decision-making
- Organizational skills
- Document management
Affiliations
- Candle making
- Walking my Dogs
- Time with family
qualification in other industries
- Certificate iii in Animal Care
- Qualified Dog masseur
Timeline
Credit Assessor
Bendigo & Adelaide Bank
03.2017 - Current
Facilitator
Bendigo & Adelaide Bank
08.2014 - Current
Customer Relationship Manager
Bendigo & Adelaide Bank
10.2013 - Current
Branch Manager
Bendigo & Adelaide Bank
01.2010 - Current
Customer Service & Customer Relationship Officer
Bendigo & Adelaide Bank
08.1999 - Current
Certificate Iv in Training And Assessment - Training And Education
Auctus Consulting
Certificate Iv in Insurance - Insurance
The Institute
Certificate Iii in Financial Services - Finance
Bendigo Bank
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