Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Elis Caldas

Team Member
Perth,Australia

Summary

I am a highly efficient Team Member well established in fast-paced and challenging environments. I am eager to learn with aptitude for applying new knowledge with skill and efficiency. I am motivated to contributing in a team and maximizing progress in every task I do.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Team Member/ Bartender

Queens Tavern
Perth, WA
11.2021 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cleared plate and removed rubbish from tables before sanitizing surfaces.
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Recorded orders by answering customer questions and entering requests in system.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies and clean.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Receptionist

Virginia Donovan And Co Hair Studio
Perth, WA
01.2021 - 01.2022
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Scheduled and confirmed appointments and meetings for senior team.
  • Introduced alternative paying methods (Afterpay etc.)
  • Further ensured COVID safety in Salon

Team Member

Adventure World
Perth, WA
11.2017 - 05.2021
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Sought out ways to go above and beyond job requirements.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Created appealing displays for routine arrangements and special promotions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Ordered and received products and supplies to stock kitchen areas.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Served more than 1,000 customers a day
  • Trained and led 20-30 people during peak seasons to complete tasks

Education

High School Diploma -

Willetton Senior High School
Willetton, Perth
02.2015 - 11.2020

Bachelor of Science - Health

Curtin University
Bentley, Perth
07.2021 - Current

Skills

Fluent in Portuguese & English

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Accomplishments

  • Volunteer at Castlereagh School
  • Team Member of the Week at Adventure World
  • Tutor Year 2 English
  • 3x COVID Vaccinated
  • Multiple Language Awards



Certification

Business Certificate 2

Timeline

Team Member/ Bartender

Queens Tavern
11.2021 - Current

Bachelor of Science - Health

Curtin University
07.2021 - Current

Responsible Service of Alcohol (RSA)

07-2021

Receptionist

Virginia Donovan And Co Hair Studio
01.2021 - 01.2022

Business Certificate 2

11-2020

AHA COVID Certificate

10-2020

Team Member

Adventure World
11.2017 - 05.2021

High School Diploma -

Willetton Senior High School
02.2015 - 11.2020

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Elis CaldasTeam Member