Elis Caldas
Team Member
Perth,Australia
Summary
I am a highly efficient Team Member well established in fast-paced and challenging environments. I am eager to learn with aptitude for applying new knowledge with skill and efficiency. I am motivated to contributing in a team and maximizing progress in every task I do.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Team Member/ Bartender
Queens Tavern
Perth, WA
11.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cleared plate and removed rubbish from tables before sanitizing surfaces.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Recorded orders by answering customer questions and entering requests in system.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies and clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Decreased waste, following strict recipes and drink measurement protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Receptionist
Virginia Donovan And Co Hair Studio
Perth, WA
01.2021 - 01.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior team.
- Introduced alternative paying methods (Afterpay etc.)
- Further ensured COVID safety in Salon
Team Member
Adventure World
Perth, WA
11.2017 - 05.2021
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Created appealing displays for routine arrangements and special promotions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Ordered and received products and supplies to stock kitchen areas.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Served more than 1,000 customers a day
- Trained and led 20-30 people during peak seasons to complete tasks
Education
High School Diploma -
Willetton Senior High School
Willetton, Perth 02.2015 - 11.2020
Bachelor of Science - Health
Curtin University
Bentley, Perth 07.2021 - Current
Skills
Fluent in Portuguese & English
Cash Handling
Training and mentoring
Complaint resolution
Problem-Solving
Attention to Detail
Active Listening
Critical Thinking
Sales expertise
Accomplishments
- Volunteer at Castlereagh School
- Team Member of the Week at Adventure World
- Tutor Year 2 English
- 3x COVID Vaccinated
- Multiple Language Awards
Certification
Business Certificate 2
Timeline
Team Member/ Bartender
Queens Tavern
11.2021 - Current
Bachelor of Science - Health
Curtin University
07.2021 - Current
Responsible Service of Alcohol (RSA)
07-2021
Receptionist
Virginia Donovan And Co Hair Studio
01.2021 - 01.2022
Business Certificate 2
11-2020
AHA COVID Certificate
10-2020
Team Member
Adventure World
11.2017 - 05.2021
High School Diploma -
Willetton Senior High School
02.2015 - 11.2020