Elisa Bertolini

• Demonstrate strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Managing the floor, ensuring it remains tidy, and providing excellent service to all customers—from their initial welcome to the restaurant, throughout their stay with drinks, food, and water service, all the way until they leave the venue.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Recommends the appropriate wine based on the food the customer will be consuming.
• Used cash registers and credit card machines to cash out customers and manage cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Arranged linens and table settings according to seating plan and event theme.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.