ELISA CASTELANELLI
Ferny Hills,Australia
Summary
Dynamic professional with extensive expertise in case management and client advocacy at BlueCare. Demonstrated proficiency in crafting tailored care plans and ensuring regulatory compliance while enhancing community resource development.
Overview
7
7
years of professional experience
Work History
Home Care Package Partner
BlueCare
Chermside, QLD
09.2023 - Current
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Utilized case management software and databases for efficient information tracking.
- Prepared and maintained budgets, personnel records or training manuals.
- Monitored client progress through regular follow-ups, regular contact and case reviews.
- Prepared and presented case reports and summaries to stakeholders and management.
- Assisted clients in setting realistic goals and developing action plans.
- Maintained confidentiality and adhered to professional ethics and standards.
- Organized group activities to provide socialization opportunities for clients.
- Developed and maintained relationships with community resources and service providers.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Educated clients and their families about their rights and available community resources.
- Assessed and identified service delivery challenges and opportunities within local area.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Advocated on behalf of clients to secure necessary services and support.
- Collaborated with other service providers to ensure continuity of care for clients.
- Provided referrals to appropriate medical, mental health, and social services.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Conducted initial assessments to determine client eligibility for programs and services.
- Maintained up-to-date case records with case activity status.
- Conducted home visits to assess living conditions and support needs.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Transitioned clients to different providers based on progress or needs.
Client Liaison Officer
Anglicare
Kangaroo Point
11.2022 - 08.2023
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Utilized case management software and databases for efficient information tracking.
- Prepared and maintained budgets, personnel records or training manuals.
- Monitored client progress through regular follow-ups, regular contact and case reviews.
- Prepared and presented case reports and summaries to stakeholders and management.
- Assisted clients in setting realistic goals and developing action plans.
- Maintained confidentiality and adhered to professional ethics and standards.
- Organized group activities to provide socialization opportunities for clients.
- Developed and maintained relationships with community resources and service providers.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Educated clients and their families about their rights and available community resources.
- Assessed and identified service delivery challenges and opportunities within local area.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Advocated on behalf of clients to secure necessary services and support.
- Collaborated with other service providers to ensure continuity of care for clients.
- Provided referrals to appropriate medical, mental health, and social services.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Conducted initial assessments to determine client eligibility for programs and services.
- Maintained up-to-date case records with case activity status.
- Conducted home visits to assess living conditions and support needs.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Transitioned clients to different providers based on progress or needs.
Community Support Worker
CO. AS. IT
Lutwyche, QLD
06.2022 - 11.2022
- Supported clients during medical appointments, advocating on their behalf when needed.
- Participated in team meetings, providing input regarding client care plans.
- Monitored medications and assisted with medication administration as needed.
- Supervised daily hygiene and skills to promote self-sufficiency.
- Provided emotional support and encouragement during difficult times.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Community Support Worker
BlueCare
Ashgrove, QLD
12.2019 - 06.2022
- Supported clients during medical appointments, advocating on their behalf when needed.
- Participated in team meetings, providing input regarding client care plans.
- Monitored medications and assisted with medication administration as needed.
- Supervised daily hygiene and skills to promote self-sufficiency.
- Provided emotional support and encouragement during difficult times.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Community Support Worker
Hammond Care
Chermside, QLD
06.2018 - 12.2019
- Supported clients during medical appointments, advocating on their behalf when needed.
- Participated in team meetings, providing input regarding client care plans.
- Monitored medications and assisted with medication administration as needed.
- Supervised daily hygiene and skills to promote self-sufficiency.
- Provided emotional support and encouragement during difficult times.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Diploma - Community Services
Stark Institute
Moorooka, QLD06-2022
Certificate IV - Ageing Support
DP Training
Coolangatta, QLD12-2020
Certificate III -
Js2 Training
St Leonards, NSW03-2020
Skills
- Case management
- Budget preparation
- Client advocacy
- Individualised care planning
- Community resource development
- Regulatory compliance
Languages
English
Full Professional
Italian
Native/ Bilingual
Timeline
Home Care Package Partner
BlueCare
09.2023 - Current
Client Liaison Officer
Anglicare
11.2022 - 08.2023
Community Support Worker
CO. AS. IT
06.2022 - 11.2022
Community Support Worker
BlueCare
12.2019 - 06.2022
Community Support Worker
Hammond Care
06.2018 - 12.2019
Diploma - Community Services
Stark Institute
Certificate IV - Ageing Support
DP Training
Certificate III -
Js2 Training
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