Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

ELISA COSTA

Summary

Dynamic leader with a proven track record at Sydney City Volkswagen & Skoda, enhancing sales and operational efficiency. Excelled in leadership and operations management, driving team success and exceeding sales targets through innovative strategies. Skilled in fostering client loyalty and spearheading continuous improvement, demonstrating exceptional problem resolution and customer relations abilities.

Overview

26
26
years of professional experience

Work History

GENERAL MANAGER FINANCE & INSURANCE

SYDNEY CITY VOLKSWAGEN, SKODA & JAC
09.2005 - Current
  • General Manager - Finance, Insurance and Aftermarket No 1 Volkswagen & Skoda Dealership in Australia
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales & profitability through finance approvals
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

MANAGER FINANCE & INSURANCE

HEARTLAND HOLDEN
07.2000 - 07.2005
  • Started as a Business Manager selling Finance & Insurance
  • Promoted to Manager of Finance & Insurance Department

HOME LOAN MANAGER

RAMS HOME LOANS
06.1999 - 06.2000
  • Expedited loan approval processes for timely financial support to clients.
  • Evaluated creditworthiness of applicants using comprehensive financial analysis techniques for informed lending decisions.
  • Negotiated favourable terms on behalf of clients, leveraging strong relationships with lenders and vendors.

Education

High School Diploma -

COLO HIGH SCHOOL
COLO

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Training and coaching
  • Customer relations

Interests

  • Yoga
  • Pilates
  • Photography

Timeline

GENERAL MANAGER FINANCE & INSURANCE

SYDNEY CITY VOLKSWAGEN, SKODA & JAC
09.2005 - Current

MANAGER FINANCE & INSURANCE

HEARTLAND HOLDEN
07.2000 - 07.2005

HOME LOAN MANAGER

RAMS HOME LOANS
06.1999 - 06.2000

High School Diploma -

COLO HIGH SCHOOL

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ELISA COSTA