Elisa Gregory
GILGANDRA,NSW
Summary
Empathetic Disability Employment Consultant known for high productivity and efficient completion of tasks. Specialized in career counseling, job placement strategies, and adaptive workplace solutions. Excel at communication, problem-solving, and adaptability, ensuring success in connecting clients with meaningful employment opportunities.
Overview
14
14
years of professional experience
Work History
Senior Disability Employment Consultant
Sureway
Dubbo, NSW
10.2023 - Current
- Interpreted and explained human resources policies, procedures or regulations.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Designed and implemented job fairs and networking events for clients and employers.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Provided ongoing support and coaching to clients throughout the job application process.
- Facilitated workshops on topics such as disability awareness, self-advocacy and career exploration for students, adults and employers.
- Monitored clients' progress in securing employment and adjusted plans as necessary.
Disability Employment Consultant
APM
Orange, NSW
02.2023 - 10.2023
- Placed individuals in jobs based on skills, abilities and interests.
- Provided ongoing support services to help increase retention rates among employees with disabilities after placement.
- Updated job search materials and resources to reflect current market conditions and trends.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
Store Manager
Adairs
Orange, NSW
11.2019 - 10.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Department Manager
Spotlight
Orange, NSW
08.2014 - 11.2019
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Updated project plans based on changing objectives, specifications and staff availability.
- Handled daily email and phone interactions with clients to provide updates on projects and handle issues.
- Brainstormed and created image board to guide style and ideation process.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Handled shift overstock, restocking and inventory control.
- Balanced workloads to meet targets without overtaxing employees.
- Developed and recommended department operating budget and kept expenses within budget.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Barista
Coffee on Kiewa
Mnaildra, NSW
10.2010 - 01.2015
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Greeted guests with pleasant smile and superior customer service.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
High School Diploma -
Molong Central
Molong10.2013
Skills
- Store Merchandising
- Recruiting and Hiring
- Store Operations Oversight
- Payroll Management
- Customer Service
- Team Building and Leadership
- Multitasking and Organization
- Verbal and Written Communication
- Sales Strategies
- Inventory Management
- Goal Setting
- Employee Motivation
Timeline
Senior Disability Employment Consultant
Sureway
10.2023 - Current
Disability Employment Consultant
APM
02.2023 - 10.2023
Store Manager
Adairs
11.2019 - 10.2023
Department Manager
Spotlight
08.2014 - 11.2019
Barista
Coffee on Kiewa
10.2010 - 01.2015
High School Diploma -
Molong Central
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