Elisa Inbaraj
Penrith,Australia
Summary
Offering excellent communication skills and passion for helping customers, ready to learn and deepen product knowledge of all things tech. Brings solid understanding of customer service principles and sales techniques, with ability to quickly grasp new concepts. Ready to use and develop teamwork and problem-solving skills with CEX in a sales assistant role.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Happy Inn Restaurant
12.2021 - Current
- Delivered enthusiastic service while working across multiple sections of the restaurant to ensure its smooth running during busy periods.
- Recognised inefficiencies and communicated with managers to implement timely solutions, supporting continuous improvement of daily operations.
- Enhanced customer service delivery through exceptional communication and problem-solving to resolve customer complaints and queries.
- Efficiently processed payments via POS and register.
Commercial Attendant – Café, Retail, VR & Immersive Gamebox outlets
SEA LIFE Sydney Aquarium
09.2024 - 09.2025
- Assisted customers in determining the best product or service for them by sharing in-depth product knowledge, driving sales and delivering high guest satisfaction.
- Exceeded monthly KPIs by collaborating with coworkers to promote attraction services and upsell products, encouraging repeat visits.
- Maintained a clean work environment, aligning with WHS protocols, by completing daily cleaning objectives to ensure visitor comfort.
- Created memorable guest experiences by providing fun, high-energy service and working with team members to smash monthly NPS targets 5 times in a row.
Education
Bachelor of Information Technology, Bachelor of Business - Information Systems, Business Analytics
University of Technology Sydney
12.2027
Skills
- Customer service
- POS & cash handling
- Tech/ digital literacy
- Reliability
- Teamwork & communication
- Relationship building
- Complex Problem-solving
- Upselling strategies
- Sales target achievement
Timeline
Commercial Attendant – Café, Retail, VR & Immersive Gamebox outlets
SEA LIFE Sydney Aquarium
09.2024 - 09.2025
Front of House Staff Member
Happy Inn Restaurant
12.2021 - Current
Bachelor of Information Technology, Bachelor of Business - Information Systems, Business Analytics
University of Technology Sydney