Elisa Karseras
Brisbane,QLD
Summary
Retail leader with 20 years of experience in team coaching and mentoring, consistently achieving exceptional performance results. Proven expertise in people management and communication, driving high performance teams. Accomplished Head of Training and Development focused on enhancing productivity and efficiency to drive Business strategy. Skilled in program design and delivery and employee engagement strategies, fostering a culture of excellence.
Overview
22
22
years of professional experience
Work History
Head of Training and Performance, Europe
Aesop
London, United Kingdom
06.2021 - 08.2025
- Created and executed strategies for the EU region, across 12 countries.
- Increased KPI performance and achieved commercial targets for the region.
- Collaborated and aligned with the executive leadership group to ensure optimal business performance.
- Grew the capability of teams throughout the EU region, across 120 stores.
- Created and delivered programs to support the in-store customer journey, with a focus on excellence and business drivers, across retail, department stores, and wholesale accounts.
- Lead, coached, and mentored a team of 11 Training and Performance Specialists across the region.
- Lead and developed teams in the classroom and in store to increase knowledge and capability.
Retail Business Manager
Aesop
Brisbane, QLD
04.2013 - 05.2021
- Developed strategies to maximize revenue opportunities across the cluster, within the store environment.
- Exceeded EBITDA results across QLD.
- Strong people management focus.
Cluster Manager
Country Road
Brisbane, QLD
01.2004 - 12.2012
- Oversaw daily operations across multiple retail locations.
- Trained and developed store managers on best practices.
- Implemented visual merchandising standards to enhance customer experience.
- Fostered a collaborative environment among diverse teams.
Education
Masters - Fashion And Textiles
RMIT University
Melbourne, Victoria, VIC01-2010
Diploma of Business -
AIM
Brisbane, QLD01-2008
Bachelor of Arts - Double Major in Psychology
University of Queensland
Brisbane, QLD01-2000
Skills
- Strategic planning
- Coaching and mentoring
- Customer experience excellence
- Values driven
- KPI performance analysis
- People management
- Problem solving
- Effective communication
- Project management
- Stakeholder engagement
- Employee engagement
- E-learning design
- 20 years of industry expertise
Accomplishments
Won the peer voted Value Award for Respect | Aesop 2023.
Timeline
Head of Training and Performance, Europe
Aesop
06.2021 - 08.2025
Retail Business Manager
Aesop
04.2013 - 05.2021
Cluster Manager
Country Road
01.2004 - 12.2012
Masters - Fashion And Textiles
RMIT University
Diploma of Business -
AIM
Bachelor of Arts - Double Major in Psychology
University of Queensland