ELISA RANIERI
Cranbourne West,Australia
Summary
Passionate and customer-focused Sales Assistant with a strong background in makeup artistry and a genuine love for helping customers look and feel their best. Known for delivering exceptional customer service through active listening, personalised product recommendations, and attention to detail. Experienced in building strong client relationships, driving sales through upselling and cross-selling, and creating a welcoming in-store experience. Confident working in fast-paced retail environments while maintaining high standards of presentation, professionalism, and teamwork.
Overview
20
20
years of professional experience
Work History
Retail Sales Consultant
Hairhouse
11.2022 - Current
- Delivered tailored product and service recommendations using consultive sales techniques.
- Resolved customer concerns promptly, maintaining a positive brand image.
- Assisted with purchases, loyalty programs and product selection.
- Accurately processed sales and adhered to cash handling and security procedures.
- Stayed updated on industry trends and latest tools to educate customers on new products and give them the best ion store experience.
- Conducted hair styling demonstrations.
Retail Sales Consultant
Seed Heritage
Fountain Gate Shopping Centre
11.2014 - 10.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted with customer enquiries, orders and fitting room support.
- Maintained store presentation through merchandising and floor upkeep.
- Conducted stock takes and managed inventory accurately.
- Demonstrated strong product knowledge to guide purchases.
- Processed transactions and handled end-of-day cash reconciliation.
Host, Colour Specialist
Mecca
Myer Chadstone, Fountain Gate
10.2018 - 09.2022
- Provided exceptional customer service, fostering loyalty and repeat business.
- Advised clients with expert product knowledge to meet individual beauty needs.
- Delivered professional Makeup Applications efficiently while maintaining high service standards.
- Managed customer inquiries, guided product selection, and ensured a safe welcoming experience.
- Maintained store presentation, collaborated across team zones, and supported smooth operations.
- Handled transactions, cashing up, and register operations accurately.
Hair and Makeup Artist
Starshots Photography
Highpoint shopping centre
02.2006 - 08.2010
- Provided tailored Hair and Makeup services, ensuring client satisfaction and confidence.
- Collaborated with photographers to create desired looks for each session.
- Managed back-to-back client bookings efficiently while maintaining workflow and service quality.
- Stayed updated on beauty trends through ongoing professional development.
- Handled transactions, end-of-day cash reconciliation, and order fulfillment (prints and framing)
- Built client loyalty through exceptional service and attention to detail.
Education
Certificate III - Retail Management
Australian Retailers Association
Melbourne, VIC01.2023
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Mecca Artistry Skills Program
Melbourne, VIC01.2019
Diploma - Makeup Artistry
Australian Academy of Makeup
Melbourne, VIC01.2006
Certificate II - Retail Management
Australian Retailers Association
Geelong, VIC01.2003
Diploma - Fashion Industry Studies
The Gordon Institute of Tafe
Geelong, VIC01.2000
Skills
- Customer service & client engagement
- Makeup application (natural, glam, special occasion)
- Product knowledge (cosmetics & skincare)
- Colour matching, blending & contouring
- Client consultation & active listening
- Upselling & cross-selling techniques
- Sales targets & KPI achievement
- Point-of-Sale (POS) systems & cash handling
- Stock replenishment & inventory management
- Visual merchandising & product presentation
- Hygiene & sanitation practices
- Building long-term client relationships
- Strong communication & interpersonal skills
- Attention to detail
- Team collaboration
- Time management & multitasking
- Working in a fast-paced environment
- Problem solving & conflict resolution
- Trend awareness & creativity
- Adaptability & reliability
Timeline
Retail Sales Consultant
Hairhouse
11.2022 - Current
Host, Colour Specialist
Mecca
10.2018 - 09.2022
Retail Sales Consultant
Seed Heritage
11.2014 - 10.2022
Hair and Makeup Artist
Starshots Photography
02.2006 - 08.2010
Certificate III - Retail Management
Australian Retailers Association
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Mecca Artistry Skills Program
Diploma - Makeup Artistry
Australian Academy of Makeup
Certificate II - Retail Management
Australian Retailers Association
Diploma - Fashion Industry Studies
The Gordon Institute of Tafe