Outdoor adventurer who enjoys hiking, photography and camping A love of conservation, wildlife and the environment
Elisa Strode
Drysdale
Summary
Solid experience in Customer Service roles and reception work in the Travel and Tourism / Hospitality industry.
Dynamic customer service professional with extensive experience at Virgin Australia, excelling in team leadership and training.
Proven ability to enhance guest satisfaction through effective communication and problem resolution. Skilled in travel coordination and administrative support, consistently delivering positive outcomes in fast-paced environments. Dependable and dedicated, committed to fostering exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Customer Service Officer /Front Desk Receptionist
Curlewis Golf Course
10.2024 - 02.2025
- Welcoming guests, managing reservations, handling check-ins/check-outs, answering inquiries, resolving issues, and providing administrative support, ensuring a positive guest experience
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Concierge - booking recreational activities in the local area, restaurants , transfers and meeting room facilities
- RMS trained - Booking system
Front Desk Receptionist
Anglesea Caravan Park
09.2022 - 11.2023
- Customer service, bookings, sales, local information, complaint handling, assisting holiday van owners and park residents.
- Park Management duties : Higher duties when required (On call Management) Day duties and overnight.
- Back Office – Banking, reporting, administration, purchasing, roster preparation and budgeting.
- Supported administrative tasks such as filing, data entry, and document preparation.
- Working along side Parks and wildlife. Conservation and environmental needs in park.
Cabin Crew Development Manager, Supervisor/ Crew
Virgin Australia
01.2005 - 12.2010
- Developing, Managing and supporting Cabin Crew members/managers from Melbourne Airport. (Including interstate and regional airports)
- Facilitating all Recruitment and Training for Cabin Crew
- Online checking - Interstate travel required
- Promoted- Cabin Crew to Supervisor/ On board during my time with Virgin Australia.
- Leading and managing cabin crew and overseeing all cabin safety operations, requiring experience in customer service, leadership and aviation training.
- Portfolio work.
Education
Diploma - Counselling
AIPC
Melbourne, VIC01-2027
Diploma Travel And Tourism - Travel And Tourism
Macquarie College Geelong
Geelong12-1997
High School Diploma -
Bellarine Secondary College
Queenscliff, VIC12-1995
Skills
- Customer service
- Travel coordination
- Training and development
- Team leadership
- Customer support
- Administrative support
- Staff training
- Verbal communication
- Organization and time management
- Excellent communication
- Leadership skills
- Dependable and responsible
- Friendly, positive attitude
Interests
Timeline
Customer Service Officer /Front Desk Receptionist
Curlewis Golf Course
10.2024 - 02.2025
Front Desk Receptionist
Anglesea Caravan Park
09.2022 - 11.2023
Cabin Crew Development Manager, Supervisor/ Crew
Virgin Australia
01.2005 - 12.2010
Diploma - Counselling
AIPC
Diploma Travel And Tourism - Travel And Tourism
Macquarie College Geelong
High School Diploma -
Bellarine Secondary College
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