Wordpress / WooCommerce
Elisa TRAN-DINH
Managing Director
Camperdown,NSW
Summary
Dynamic Logistics Officer with 7 years of managing logistics operations, and tactical levels to estimate resources required for efficient projects. Proven track record of securing impactful resource allocation. Diligent and dedicated to handling numerous duties in ever-changing environments, culminating in promotions to General Manager and then Director.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Managing Director
Alice's Garden Australia
Bondi, NSW
01.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Conducted spend analysis to identify cost-saving opportunities.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
General Manager
Alice's Garden Australia
Bondi, NSW
07.2020 - 12.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Logistics Manager
Alice's Garden Australia
Bondi, NSW
03.2019 - 07.2020
- Directed shipping and receiving of wide range of products daily.
- Kept corporate departments and customers updated on critical shipments.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Integrated warehouse operations with existing and new business processes.
- Move warehouses
Operations & Procurement Manager
Repertoire Culinaire Australia
Botany, NSW
01.2017 - 02.2019
- Decreased the company’s spending in freight by 17% by setting tenders for freight forwards and shipping companies.
- Implement highly effective procedures to manage the stock in reflection of the monthly sales resulting in the decrease of the stock value from 120 days to 90 days of average consumption.
- Negotiated and obtained a nationwide exclusivity contract with a highly recognized brand of chocolate manufacturer.
- Build and maintain strong, positive relationships with overseas and local suppliers.
- Market research and sourcing of new local and overseas products.
- Risk and crisis management of daily operations.
- Apply new procedures to insure a more effective in-house communication
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Operations Manager
Repertoire Culinaire Australia
Botany, NSW
08.2016 - 01.2017
- Oversee and manage all the import operations from ordering and shipping to clearance and receiving.
- Calculation of products landed prices according to shipping means.
Determine and adjust pricing to meet profitability and margins requirements by management. - Creation and implementation of new safety and food safety procedures in order to get the company Quarantine approved.
Maintain a constant communication with the logistics and sales team in order to improve efficiency. - Complete yearly tenders for hotel groups.
- Assign new customers to a sales rep depending on the customer type (hotel, restaurant, caterer, café) and location.
- Comply with the HACCP food safety regulations (official HACCP officer).
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Logistics Executive
Repertoire Culinaire Australia
Botany, NSW
12.2015 - 08.2016
- Operate products tracking system for the control of stock levels to identify and overcome any flaw in the process.
- Stock management and creation of processes to increase accuracy of the data and efficiency.
- Create, Implement and manage the food hygiene program (HACCP NSW authorities).
- Train the staff of all the departments to the food hygiene program.
- Supervise logistics staff activities and roster.
- In charge of the import logistics and compliance with the import conditions.
- Negotiate freight companies’ quotes to meet quality and cost requirements.
Event Manager
GEN - The Global Executive Network
Paris
04.2015 - 12.2015
- Manage and schedule events from beginning to end
- Managing relationships with the sponsors, explain the different steps of the networking event
- Work closely with the venue staff to ensure all functions run smoothly
- Welcome the guests, present them to each other, and make sure they interact
- Hold the presentation of the company and of the event’s concept in front of the guests and sponsors
Education
Master of Science - International Relations
Kingston University
London, UK 09.2013 - 10.2014
Bachelor of Science - Business Management
Griffith University
Brisbane, QLD 07.2012 - 07.2013
Bachelor of Science - Bachelor of Business & Entrepreneurship
SKEMA Business School
Sophia-Antipolis, FR 09.2010 - 07.2014
Skills
Business Management
undefinedSoftware
Microsoft & Adobe softwares
SOS Inventory Management Software
MYOB
QuickBooks
Timeline
Managing Director
Alice's Garden Australia
01.2022 - Current
General Manager
Alice's Garden Australia
07.2020 - 12.2021
Logistics Manager
Alice's Garden Australia
03.2019 - 07.2020
Operations & Procurement Manager
Repertoire Culinaire Australia
01.2017 - 02.2019
Operations Manager
Repertoire Culinaire Australia
08.2016 - 01.2017
Logistics Executive
Repertoire Culinaire Australia
12.2015 - 08.2016
Event Manager
GEN - The Global Executive Network
04.2015 - 12.2015
Master of Science - International Relations
Kingston University
09.2013 - 10.2014
Bachelor of Science - Business Management
Griffith University
07.2012 - 07.2013
Bachelor of Science - Bachelor of Business & Entrepreneurship
SKEMA Business School
09.2010 - 07.2014
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