Elisabeth Burgstaller
Port Macquarie,Australia
Summary
Dynamic professional with extensive experience as a Tour Director at AATKings, specializing in customer service and communication. Expertise in anticipating guest needs and enhancing experiences through engaging commentary and cultural insights. Proficient in operational coordination and team building, consistently achieving high service standards.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Tour Director
AATKings / Trafalgar Tours
04.2008 - Current
- High level of people and communications skills
- Provide high level of guest related assistance and anticipation of guests needs
- Meet and Greet, warm welcome with follow up goodbye
- Making sure guest requests are met to highest service standard
- Inbound fly around touring
- All round commentary
- Guided tours, providing engaging commentary and local insights to travelers.
Border Control Unit Officer
Northern Territory Government
Darwin Airport, NT
10.2022 - 02.2025
- Maintained records of operational activities and submitted reports to management.
- Coordinated operational activities within government unit to ensure efficient workflow.
- Communicated regularly with other officers in order to coordinate operations across multiple units.
- Assessed risk factors associated with potential incoming passengers.
- Maintained positive working relationship with fellow staff and management.
Hostess/Covid Marshall
Boathouse Restaurant Rydges Port Macquarie
12.2020 - 04.2021
- Assisting operations
- Meet and greet
- Service
Restaurant / Bar Attendant
Mannis Sport Hotel Mayrhofen Tirol, Austria
12.2002 - 04.2010
- Prioritised customer needs and workload
- Balanced allocation of guests for maximum turnover
- Customer service and communicated in English and German to attend to the needs of a wide range of international guests
- Sales and Cash handling, included reconciliations
- Up-sold and proactive response to customer needs
- Demonstrated efficient teamwork, including the development of operational procedures
- Highly motivated autonomous and team work
Senior Stylist
Just Cuts
Belconnen, Australia
08.2005 - 08.2006
- Promoted and up-sold house products
- Provided professional advice and consultations to clients to win customer loyalty
Restaurant Supervisor
Bud Bigallow’s Grill
Durham City, England
05.2004 - 11.2004
- Greeted and allocated customers
- Cash handling including processing credit cards and reconciliations
- Supervised the restaurant and wait staff team
- Opened and closed restaurant
Restaurant Attendant
Gasthof Sonnenhof
Dellach Millstaettersee Lake, Austria
06.2003 - 09.2003
Restaurant Attendant
Hotel Ertlhof
Seeboden, Austria
05.2002 - 09.2002
Restaurant Attendant / Receptionist
Punsand Bay Safari and Fishing Lodge
Cape York, Australia
06.2001 - 10.2001
- Customer service, answered enquiries, organised bookings for accommodation, day tours and fishing trips
- Handled telephone bookings and office responsibilities
- Kept up to date on local information to keep guests informed
Restaurant Attendant
The Sofotel Reef Hotel Casino
Cairns, Australia
09.2000 - 05.2001
- Motivated customer service
- Anticipated customer needs of both local and international guests
- Proactively participated as a team player
Senior Stylist
Chev Hair
Cairns Central, Australia
02.2000 - 04.2001
- Developed procedures for education and training of fellow team members
- Presented updates and information to team regarding new products and techniques
- Proactively responded to all customer needs
Owner/ Operator
Tangles Hairdressing
Cronulla, Australia
04.1996 - 06.1999
- Provided friendly, competent service to clients face to face
- Managed and trained team of two staff
- Developed operational procedures
Education
RSA NSW NT WA QLD -
Sydney, NSW
Sydney, NSW12-2025
Senior First Aid - Port Macquarie, NSW
Coastal First Aid
Port Macquarie, NSW01-2023
Statement of Attainment in Indigenous Culture - for Uluru NP
Charles Darwin University
01.2011
Statement of Attainment in Indigenous Culture - for Kakadu NP
Charles Darwin University
01.2008
Senior First Aid -
Vital First Aid Training
01.2008
Responsible Service of Alcohol - Australian Training Solutions
Responsible Conduct of Gaming
01.2008
Austria Hospitality Certificate in Service -
WIFI Technical and Further Education Institute
01.2002
Austria Hospitality Certificate in Cooking -
WIFI Technical and Further Education Institute
01.2001
Alpha Dynamic Training Seminar -
Alpha Dynamic
01.2000
Diploma of Advanced Hairdressing - Germany
Toni & Guy Stuttgart Educational Centre
01.1992
Skills
- Customer service
- Effective communication
- Team building
- Cultural competency
- Risk assessment
- Operational coordination
Certification
- Current Australian C Class Licence for manual car
- Current Austrian B Class Licence valid throughout the European Union
- Hairdressing Licence
References
- Liz Crowley, Former AATKINGS Operations Manager, 0411 254 912
- Fiona Gordon, GM Longreach Tourist Park, 0419936338
- Grant Barnes, Mid North Coast Blues Association (Volunteering), 0498069148
- Christin Niederle, AATKings Travel Director, 0425248541
- Lisa Aventi, AATKIngs Operations, 02 90282249
Awards
- Entering tourism and successfully working as a guide in Australia
- Fluent in German
- Completing studies in hospitality in Austria to allow me to further my career within the hospitality industry
- Co-ordinated and organised hairdressing at the 'Far North Queensland Fashion Awards' of 2000
- Owned and successfully operated own hairdressing salon in Cronulla from April 1996 to June 1999
- Nominated for 'Best Hair Stylist' category at the 'First Annual Bridal Awards' held at the Sheridan Wentworth, Sydney Australia in June 1998
- Worked as a Hair Stylist in Austria and completed training with the Toni & Guy Institute in Stuttgart, Germany
Languages
German
Elementary
Timeline
Border Control Unit Officer
Northern Territory Government
10.2022 - 02.2025
Hostess/Covid Marshall
Boathouse Restaurant Rydges Port Macquarie
12.2020 - 04.2021
Tour Director
AATKings / Trafalgar Tours
04.2008 - Current
Senior Stylist
Just Cuts
08.2005 - 08.2006
Restaurant Supervisor
Bud Bigallow’s Grill
05.2004 - 11.2004
Restaurant Attendant
Gasthof Sonnenhof
06.2003 - 09.2003
Restaurant / Bar Attendant
Mannis Sport Hotel Mayrhofen Tirol, Austria
12.2002 - 04.2010
Restaurant Attendant
Hotel Ertlhof
05.2002 - 09.2002
Restaurant Attendant / Receptionist
Punsand Bay Safari and Fishing Lodge
06.2001 - 10.2001
Restaurant Attendant
The Sofotel Reef Hotel Casino
09.2000 - 05.2001
Senior Stylist
Chev Hair
02.2000 - 04.2001
Owner/ Operator
Tangles Hairdressing
04.1996 - 06.1999
RSA NSW NT WA QLD -
Sydney, NSW
Senior First Aid - Port Macquarie, NSW
Coastal First Aid
Statement of Attainment in Indigenous Culture - for Uluru NP
Charles Darwin University
Statement of Attainment in Indigenous Culture - for Kakadu NP
Charles Darwin University
Senior First Aid -
Vital First Aid Training
Responsible Service of Alcohol - Australian Training Solutions
Responsible Conduct of Gaming
Austria Hospitality Certificate in Service -
WIFI Technical and Further Education Institute
Austria Hospitality Certificate in Cooking -
WIFI Technical and Further Education Institute
Alpha Dynamic Training Seminar -
Alpha Dynamic
Diploma of Advanced Hairdressing - Germany
Toni & Guy Stuttgart Educational Centre