Dedicated Education Support, where Education Support meets Disability Support. A well-rounded approach to help students over their obstacles whether educational, physical, mental or social.
A curious, determined and enthusiastic team player.
First-rate communication with a caring, determined and hardworking nature. Supportive of teachers and faculty events, special days and one-on-one student assistance.
Skills
Literacy Development
School Reception & Administration
High Attention to Detail
Values Fairness & Equity
Principles of Kindness & Compassion
Current First-Aid & CPR Certificate
Computer literate
Library Assistance
Book Display Creation
Social Media Management
Adaptable and Flexible
Challenging Behaviour Management
Disability Support - Equipment, Personal Care, medication, communication
Active listening
Creative problem-solving
Work History
Literacy Enhancement Officer
St Mary's' Primary School
Dandenong, VIC
05.1996 - 11.1996
Took small reading groups – monitored their progress
Lead small groups lessons for various literacy, Maths & Sports activities
Responsible for group of 20, grade ones for sports activities
Assisted classroom teacher in literacy activities
Coordinated class show and tell
Took group of six special needs students, in following instructions
Occupational therapy – Oral narratives 2
Contributed to curriculum planning by suggesting age-appropriate themes, materials, and resources for learning opportunities.
Circulated books in the Library – loans, returns and shelving, attended to book repairs and covering
Assisted in design and set-up of Library displays
Initiated and conducted activities for Special Needs students
Assisted with the supervision of students in classrooms and on excursions
Assisted students on the computer
First aid duty Achievements
Reading Group showed great progress
Tests showed a marked progress in students given Oral Narratives 2 activities.
Progress in Special Need groups.
SCHOOL ADMINISTRATION AND RECEPTION
Pembroke Primary School
02.1997 - 02.1998
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Answering Phones, using commander switchboard, intercom
Photocopying & Faxing – sending and distribution of
Demonstrated respect, friendliness and willingness to help wherever needed.
Administration Support such as Filing - Organized both manual and electronic filing systems
Preparation of School Council material
Preparation and distribution of weekly newsletter
Preparation of money for banking – cashbooks & other entries
Creation & up-keep of administration forms
Assisting staff on computers
First Aid duty Achievements
Passionate about learning and committed to continual improvement.
Due to Kilsyth Primary School being burnt down I took on the added administration workload from there, as well as some tasks from the Bursar, who was on leave at that time
Task prioritizing and negotiating with teaching staff, as to when their individual, admin tasks were to be completed
Establishment of great Newsletter layout and initiated a coloured Newsletter head to be printed free of charge. The purpose was to lift the schools image and save on a year's supply of paper, supplied at no charge to the school.
Disability Support Worker
Claro Disability And Aged Care Services
Community Support In Various Gippsland Locations.
11.2021 - 11.2023
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Kept detailed daily logs with care actions, patient behaviour, and incidents.
Prepared nutritious meals to meet individual dietary needs for clients.
Provided high level of physical support by lifting, adjusting, and moving clients.
Communicated with client manager and other health professionals, on important issues to ensure they were up-to-date, so procedures, support and planning could take place.
Disability Support Worker
Aruma Services
Maffra & Bairnsdale
01.2021 - 11.2021
Police Check, WWCC, NDIS Screening Check
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Attention to detail to enable engagement of customers in the community
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
Managed medications effectively for clients from healthcare professionals, ensuring adherence to prescribed treatment plans.
Participated in ongoing professional development opportunities to stay current on best practices.
Implemented behaviour management techniques when required for the safety of both clients and staff members involved
Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
Personal Care Assistant (PCA)
Amberlea Aged Care Facility Pty Ltd
Drouin, VIC
05.2007 - 02.2008
Collected numerous laboratory specimens, as required
Built strong relationships with clients to deliver emotional support and companionship.
Attention to detail to monitor residents' health
First Aid and wound dressing
Working collaboratively to achieve residents' goals
Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Maintained detailed documentation of client progress,
Business Administrator
Self Employed
01.2001 - 01.2007
Website design & development
Reception, Book-keeping and GST reporting
Upgraded, formatted and maintained basic computer systems
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Gathered, organized and input information into digital database.
Streamlined office processes by implementing new tax and book-keeping software.
Childcare Assistant
Kermit's Childcare Centre
01.1995 - 01.1996
Boosted children''s cognitive development with age-appropriate educational games and activities.
Read and told stories to promote and support overall language development
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
Maintained effective schedule balance between rest periods, active play and instruction
Receptionist
Dandenong X-Ray Centre
01.1994 - 01.1994
Confirmed appointments, communicated with clients and updated client records
Answered central telephone system and directed calls accordingly
Coordinated patient scheduling, check-in, check-out and payments for billing
Supported office staff and operational requirements with administrative tasks
Filed medical records.
Clerical Officer
Ministry of Consumer Affairs
01.1990 - 06.1990
Telephone Enquiries – internal
Data Entry and File Maintenance
General Office Duties
Delivered clerical support by handling range of routine and special requirements
Received and routed business correspondence to correct departments and staff members
Provided clerical support to company employees by copying, faxing and filing documents
Streamlined processing procedures for documents to improve traceability.
Education
Certificate in Literacy Enhancement Skills -
Australian Catholic University
Chadstone, VIC
01.1996
Speech Pathology Agent Training Certificate in Oral Narratives 2 -
Catholic Education Office
01.1996
Certificate of Participation Level 0 -
Australian Gymnastics Federation Inc
(Assistant Coach Level)
01.1996
New Worker NDIS Induction Module -
NDIS Quality And Safeguards Commission
10.2023
The Basics of Infection Prevention & Control -
Australian Commission on Safety & Quality in Healthcare
10.2023
Statement of Attainment in Education – Office Stream -
Link Employment & Training
03.1998
Certificate in Reception -
SkillsPlus Peninsula
01.1994
Certificate of Occupational Studies – Business Services/Office Stream -
Peninsula College of Further Education
01.1992
TEP2 -
Charles Darwin University
01.2013
Certificate of Participation in Women's Strength Building Program -
St Luke's
01.2005
Alcohol & Drugs in the Community – seminar -
Waverley Christian Fellowship
01.1999
Grief & Loss - seminar -
Waverley Christian Fellowship
01.1999
References
Lorna Heriban
Client Manager
Claro Disability and Aged Care Services
Known: 1-2 years
Email: Lorna.Heriban@Claro.com.au
Mobile: 0457 126 892
Lana Jolley
Personal Care Assistant
Amberlea Aged care
Known: 16 years
Email: larn69@ hotmail.com
Mobile: 0407 840 100
May be on a night shift, thus email is preferred.
Michael Cervenjak
Church Minister
Known: 38 years
Email: Michael.C@hallfn.com.au
Mobile: 0419 389 039
Timeline
Disability Support Worker
Claro Disability And Aged Care Services
11.2021 - 11.2023
Disability Support Worker
Aruma Services
01.2021 - 11.2021
Personal Care Assistant (PCA)
Amberlea Aged Care Facility Pty Ltd
05.2007 - 02.2008
Business Administrator
Self Employed
01.2001 - 01.2007
SCHOOL ADMINISTRATION AND RECEPTION
Pembroke Primary School
02.1997 - 02.1998
Literacy Enhancement Officer
St Mary's' Primary School
05.1996 - 11.1996
Childcare Assistant
Kermit's Childcare Centre
01.1995 - 01.1996
Receptionist
Dandenong X-Ray Centre
01.1994 - 01.1994
Clerical Officer
Ministry of Consumer Affairs
01.1990 - 06.1990
Certificate in Literacy Enhancement Skills -
Australian Catholic University
Speech Pathology Agent Training Certificate in Oral Narratives 2 -
Catholic Education Office
Certificate of Participation Level 0 -
Australian Gymnastics Federation Inc
New Worker NDIS Induction Module -
NDIS Quality And Safeguards Commission
The Basics of Infection Prevention & Control -
Australian Commission on Safety & Quality in Healthcare
Statement of Attainment in Education – Office Stream -
Link Employment & Training
Certificate in Reception -
SkillsPlus Peninsula
Certificate of Occupational Studies – Business Services/Office Stream -
Peninsula College of Further Education
TEP2 -
Charles Darwin University
Certificate of Participation in Women's Strength Building Program -
Training & Development Consultant at A number of manufacturing companies and governmentTraining & Development Consultant at A number of manufacturing companies and government