Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
SoftwareEngineer
Elisabeth Dawson

Elisabeth Dawson

Administration Officer
Magill,SA

Summary

***BASED AND LIVING IN SOUTH AUSTRALIA***

Currently seeking casual, ad hoc, work-from-home administrative opportunities within the healthcare sector, maintaining data, typing and formatting of reports or meeting minutes. Frequent traveler so unable to commit to regular, long-term employment unless the perfect opportunity arises! Cash in hand preferred.

I am a versatile and highly skilled Administration Officer, based in South Australia, adept at managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated by over 40 years of experience. Results-driven with successful track record of providing administrative support in busy office environments. Able to handle multiple projects and tasks.

My most recent work experience was with the South Australian Public Service, where I spent a number of years managing administration for the Pediatric Palliative Care and Chronic Pain Services at the Women's and Children's Hospital in North Adelaide.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Volunteer Driver and Deliverer

Meals On Wheels
Campbelltown, South Australia
10.2022 - Current
  • Follow all relevant traffic laws and safety regulations.
  • Utilize GPS and other navigation tools to plan routes and stay on schedule.
  • Maintain professional and friendly demeanour during deliveries to uphold company reputation.
  • Deliver meals to clients on time and in excellent condition.
  • Monitor clients wellbeing and report any changes.

Administration Officer

Women's And Children's Hospital
North Adelaide, South Australia
01.2016 - 07.2022
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.

Coordinator, Home and Community Care Program

Adelaide City Council
04.2011 - 04.2016
  • Coached employees through day-to-day work and complex problems.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Ensured aged residents under our care received the best possible service.
  • Compiled and submitted data regarding the service to government bodies at the end of each quarter.

Education

End of Life Studies - End of Life Doula

Peaceful Presence Project
United States
02.2024

Bachelor of Social Science - Psychology And Anthropology

University of Adelaide
Adelaide
01.1999

Skills

  • Time Management
  • Safety Standards
  • Money Transfer Systems
  • Valid Driver's License
  • Client liaison
  • Customer Service
  • Customer Rapport
  • Report Generation
  • Regulatory Compliance
  • Grant Submissions
  • Material Preparation
  • Call Forwarding
  • Supplier Liaison
  • Membership Databases
  • Workflow Planning
  • Schedule Maintenance
  • File Management
  • Office Supplies and Inventory
  • Risk Identification
  • Staff Meetings
  • Document Control
  • Database Administration
  • Data Integrity
  • Documentation
  • Financial Reporting

Certification

Certificate IV, Home and Community Care

Additional Information

Since leaving the workforce mid 2022, I have maintained my computer and administrative skills by assisting various groups on an ad hoc, volunteer basis with their social media and administrative requirements - for example SupportAct SA, and Cantabile Singers.

Timeline

Volunteer Driver and Deliverer

Meals On Wheels
10.2022 - Current

Administration Officer

Women's And Children's Hospital
01.2016 - 07.2022

Coordinator, Home and Community Care Program

Adelaide City Council
04.2011 - 04.2016

End of Life Studies - End of Life Doula

Peaceful Presence Project

Bachelor of Social Science - Psychology And Anthropology

University of Adelaide

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Elisabeth DawsonAdministration Officer