Elisabeth Lang
New Farm,QLD
Summary
Committed Personal Assistant / Office Manager with a history of meeting company needs with consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Extensive experience in the Finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and fellow team members. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Personal Assistant /Office Manager
Roberts & Morrow
Brisbane, QLD
07.2021 - 04.2024
- Performed calendar management and scheduling of appointments for the Partner and team members that aso included checking personal and professional activities to remind Partner of priority tasks and deadlines.
- Monitored workflow and deadlines for tasks assigned to staff members on behalf of the executive team by monitoring processes for efficiency within the departmental structure
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings. Also prepared documents such as reports, presentations, agendas, and correspondence.
- Monthly debtor management and reconciliation of Partner and office credit cards
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided administrative support to management team including preparing reports and presentations.
- Responded to customer inquiries via phone or email in a professional manner to ensure customer inquiries were resolved in a timely manner while maintaining positive relationships with clients.
- Maintained confidentiality regarding records relating to personnel and client matters.
- Developed long-term partnerships with external vendors.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized personal and professional calendars with reminders for upcoming meetings and events, Which also included all travel arrangements for employee trips and conferences. Coordinated corporate events such as seminars or workshops hosted by the company.
- Managed, scheduled and coordinated office functions and activities for employees. Organized company events including holiday parties, team building activities .
Personal Assistant
Ray White Nasco
Eagle Farm, NascoOrganisationQld
09.2020 - 07.2021
- Daily reconciliation of accounts, Resolving / distributing all incoming call enquiries, Invoicing, Proficient in eclipse and in-house auction systems, Client meetings, Diary management, Setup of auctions nationwide, Organisation of all in house maintenance, Directors travel arrangements, Introduction and training on new procedures, Maintaining legislation requirements
Personal Assistant / Office Coordinator – Arrive Wealth Management
Arrive Wealth Management
02.2019 - 03.2020
- Proficient in MS Office Suite / Office 365 / Salesforce / MYOB, Coordination of all internal meetings and conference calls, Liaising with external clients and suppliers daily, Extensive Diary Management for four directors, Reconciliations with accounts daily and monthly, Preparation of all four directors monthly expense claims, Processing incoming and outgoing client invoices, Installation and training of new procedures company wide, Companywide travel arrangements (interstate and international), Full responsibility of co-ordinating quarterly staff functions, Any other Ad Hoc task as required.
Office Manager / Production Manager / EA to the Directors – Bmedia Solutions
Bmedia Solutions
06.2013 - 12.2018
- Proficient in MS Office Suite and Adobe Creative Cloud, Time management / task prioritisation, Meeting daily deadlines, Coordination of over 10 million direct mail pieces nationwide annually, Liaising with external clients and suppliers daily, Diary Management, Reconciliations with accounts daily and monthly, Preparing all reports for monthly board meetings, Company wide travel arrangements (interstate and international), Graphic design programs such as InDesign & Photoshop, Processing of contracts
Office Manager – Mobycom Mobile QLD, Vodafone & Commander Business Dealer
Mobycom Mobile QLD, Vodafone & Commander Business Dealer
02.2011 - 01.2013
- Hiring of new staff, Training of new staff, Overseeing arrangement of all office maintenance, Liaising with internal management and external management, Implementation of new procedures and policies (internal and ones that Vodafone roll out), Making sure paperwork is compliant with VHA guidelines, Daily reports, Implementation of new systems and CRM based system, Reconciliations, Confident with using MS Office Suite, Customer service, Direct support for the Director of the business inc all travel arrangements, diary management, correspondence, and presentations.
Skills
- Maintaining professionalism and confidentiality at all times
- Maintaining Client Relations & Expectations
- Expense Management
- Travel / Event / Schedule & Project Coordination
- Report Writing
- Overseeing incoming and outgoing Correspondence
- Invoice Processing
- Microsoft Office proficiency
- Current first aid and CPR Certificates
References
References will be provided upon request.
Timeline
Personal Assistant /Office Manager
Roberts & Morrow
07.2021 - 04.2024
Personal Assistant
Ray White Nasco
09.2020 - 07.2021
Personal Assistant / Office Coordinator – Arrive Wealth Management
Arrive Wealth Management
02.2019 - 03.2020
Office Manager / Production Manager / EA to the Directors – Bmedia Solutions
Bmedia Solutions
06.2013 - 12.2018
Office Manager – Mobycom Mobile QLD, Vodafone & Commander Business Dealer
Mobycom Mobile QLD, Vodafone & Commander Business Dealer
02.2011 - 01.2013
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