ELISABETH LETCHER
Mount Gravatt,QLD
Summary
A dedicated and adaptable professional with a diverse background in team management, customer service, sales, and personal care. Experienced in leading teams, building strong relationships, and delivering high-quality service in fast-paced environments. Demonstrates strong communication, problem-solving, and organisational skills, with a compassionate and person-centred approach developed through extensive caregiving experience. Reliable, empathetic, and committed to making a positive contribution to any team while continuing to develop professionally.
Overview
7
7
years of professional experience
Work History
NRMA Insurance Advisor
TSA Telco Group
Brisbane, QLD
11.2025 - Current
- Conducted in-depth analysis of client needs to deliver personalized insurance solutions that address unique situations and aspirations.
- Conducted comprehensive policy reviews to identify gaps in coverage, advising clients on necessary adjustments.
- Facilitated client comprehension of coverage options by providing expert insights on insurance products.
- Strengthened client relationships through dedicated service and support, ensuring quality customer experiences.
Shift Runner
Domino's Pizza
various locations
01.2020 - 11.2025
- Prepared and served food to enhance customer satisfaction and experience
- Handled cash transactions accurately, ensuring financial integrity
- Opened and closed store, maintaining operational standards and security
- Hygiene practices and clean work spaces
- Ensured clean work spaces to promote safety
Team Member
Guzman Y Gomez
02.2021 - 07.2022
- Assisted customers with inquiries and purchases
- Cash handling
- Monitored hygiene protocols to ensure cleanliness and safety in food preparation environments.
Retail Clerk
ChemPro
02.2022 - 07.2022
- Customer Service
- Cash handling
- Stock rotation
Education
Certificate II - Health and Support Services
TAFE Queensland
QLD11-2022
High School Diploma -
Groves Christian College
Logan City, QLD11-2024
Skills
- Communication
- Customer Service
- Leadership
- Problem-Solving
- Relationship Building
- Organisation & Time Management
- Conflict Resolution
- Adaptability
- Empathy & Compassion
- Person-Centred Support
Timeline
NRMA Insurance Advisor
TSA Telco Group
11.2025 - Current
Retail Clerk
ChemPro
02.2022 - 07.2022
Team Member
Guzman Y Gomez
02.2021 - 07.2022
Shift Runner
Domino's Pizza
01.2020 - 11.2025
High School Diploma -
Groves Christian College
Certificate II - Health and Support Services
TAFE Queensland