Elisabeth McNamara
Sydney,NSW
Summary
With over 23 years at Serco, I bring unparalleled expertise in facility operations management, emphasizing safety and staff leadership. My background showcases a blend of strong leadership and incident management skills, coupled with advanced Microsoft application proficiency. I excel in creating secure, efficient environments, driving team development, and exceeding organizational targets through professional integrity and operational excellence.
Overview
24
24
years of professional experience
Work History
Facilty Operations Manager
Serco Asia Pacific
Sydney, NSW
07.2010 - Current
Dedicated and experienced Facilities Operations Manager with over 23 years in Detention facility and Prison operations, focusing onset, safety protocols, and staff leadership. Seeking a managerial position where I can apply my expertise in maintaining secure, efficient, and rehabilitative environments in line with organizational goals. and have an exceptional knowledge of practices and procedures involved in the Prison custodial setting management.
I have thorough knowledge of the local and national policies. I am a dedicated, results driven and motivated manager who strives to exceed all expectations and targets, whilst operating to a very high standard with a professional approach and passion for work and passionate about the development of the people and the business.
Unit Manager/ Control and Restraint Instructor
Serco UK
United Kingdom , United Kingdom
06.2001 - 07.2010
This summary highlights your leadership, operational expertise, crisis management skills, and ability to work effectively in high-pressure situations. These strengths position you as a highly competent individual in a security-focused, team-oriented environment.
Education
High School Diploma -
Lady Mary High School
Cardiff, NSW09-1987
Skills
- Demonstrates strong leadership skills and experience managing diverse teams in a challenging environment
- Extensive understanding and experience in incident management
- Demonstrates sound computer literacy, experience, and knowledge of Microsoft applications specific to the environment, and the ability to learn, apply, and champion new applications
- Communicates clearly and effectively, listens, and interprets to convey accurate and highly developed oral and written messages when representing the contract at meetings, conducting briefings, ensuring awareness, understanding, and compliance with company policies and procedures, departmental updates, manager’s rules and orders, and informing senior management of any issues, physical or mental health concerns brought to your attention in a timely manner
- Demonstrates an advanced level of accuracy and attention to detail when completing work activities, such as preparing complex reports and documents, and meeting required timeframes, eg, ensuring the accuracy and completion of all operational logs, reports, and registers; managing the abatement regime to ensure contract compliance; managing incidents, site operations, and contingency activities, and ensuring a high level of security and risk management
- Demonstrates personal integrity and strong operational leadership, building trust, care, and confidence while working effectively and efficiently in a multidisciplinary team environment
- Promotes a culture of integrity and professionalism within the business and in dealings with the clients
Timeline
Facilty Operations Manager
Serco Asia Pacific
07.2010 - Current
Unit Manager/ Control and Restraint Instructor
Serco UK
06.2001 - 07.2010
High School Diploma -
Lady Mary High School
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