ELISABETH MCNAMARA
Sydney,Australia
Summary
Results-driven senior operations leader with 25+ years of expertise in high-security environments, including immigration and correctional facilities. Proven ability to optimise operational efficiency, enhance safety protocols, and build high-performing teams. Adept at crisis management, risk mitigation, and regulatory compliance. Skilled in fostering a culture of accountability and respect, driving positive outcomes in complex and challenging settings. Seeking to leverage extensive experience to deliver strategic operational leadership and drive continuous improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Corporate Security
Google
11.2023 - Current
- Monitor and control entry/exit points for employees, visitors, and contractors.
- Conduct regular patrols of the premises, including lobbies, offices, parking lots, and restricted areas.
- Act as first responder to emergencies, including fire, medical, and security incidents.
- Maintain confidentiality regarding sensitive company information and operations.
- Exercise sound judgment and discretion in all security-related matters.
- Identify potential security risks or vulnerabilities and report them to management.
Facility Operations Manager
Serco Asia Pacific
01.2010 - Current
- Led daily operations of a complex detention facility, ensuring compliance with all regulatory standards and contractual obligations.
- Implemented and maintained robust safety protocols, resulting in a reduction in incident rates.
- Developed and delivered comprehensive staff training programs, enhancing team performance and operational efficiency.
- Managed incident response and crisis situations, demonstrating strong decision-making and problem-solving skills.
- Successfully managed abatement regime to ensure contract compliance.
- Increased staff retention through targeted development and engagement strategies.
- Streamlined operational processes resulting in an increase in efficiency.
- Produced detailed reporting to senior management regarding operational metrics and compliance.
Unit Manager/Control and Restraint Instructor
Serco UK
01.2001 - 01.2010
- Managed unit operations within a juvenile prison, focusing on rehabilitation and behavioral management.
- Developed and delivered control and restraint training, ensuring staff readiness for high-pressure situations.
- Provided crisis intervention and conflict resolution, maintaining a safe and secure environment.
- Demonstrated strong leadership and operational expertise in high-pressure environments.
Education
Diploma -
Community Services
Cert IV - undefined
Security and Risk Management
Incident Controller Course - undefined
TACMED- Advanced Tactical First Responder Course - undefined
NEBSM - undefined
National Examining Board for Supervisory Management
NEXT GEN leadership course - undefined
Managers
Control and Restraint, Personal Safety and Baton Instructor - undefined
Chartered Managers Institute Level 2 and Level 3 Management - undefined
High School Diploma - undefined
Lady Mary High School
Cardiff, South WalesCity and guilds of London institute C&G 706-1/2 and 707-1/2 - undefined
Cardiff Institute of Higher Education
Skills
- Operational leadership
- Risk Management & Compliance: Incident management, crisis response, security protocols, regulatory adherence
- Team Leadership & Development: Talent development, training program design, performance coaching, cross-functional collaboration
- Communication & Conflict Resolution: Stakeholder engagement, clear and concise reporting, negotiation, mediation
- Skilled in Microsoft Office applications
- Training & Development: Design and delivery of training programs, performance improvement
Certification
- Diploma of Community Services
- Cert IV in Security and Risk Management
- Incident Controller Course
- TACMED- Advanced Tactical First Responder Course
- NEBSM (National Examining Board for Supervisory Management)
- NEXT GEN leadership course for Managers
- Control and Restraint, Personal Safety and Baton Instructor
- Chartered Managers Institute Level 2 and Level 3 Management
- High School Diploma | Lady Mary High School, Cardiff, South Wales, UK
- City and guilds of London institute C&G 706-1/2 and 707-1/2 | Cardiff Institute of Higher Education
Timeline
Corporate Security
Google
11.2023 - Current
Facility Operations Manager
Serco Asia Pacific
01.2010 - Current
Unit Manager/Control and Restraint Instructor
Serco UK
01.2001 - 01.2010
Cert IV - undefined
Security and Risk Management
Incident Controller Course - undefined
TACMED- Advanced Tactical First Responder Course - undefined
NEBSM - undefined
National Examining Board for Supervisory Management
NEXT GEN leadership course - undefined
Managers
Control and Restraint, Personal Safety and Baton Instructor - undefined
Chartered Managers Institute Level 2 and Level 3 Management - undefined
High School Diploma - undefined
Lady Mary High School
City and guilds of London institute C&G 706-1/2 and 707-1/2 - undefined
Cardiff Institute of Higher Education
Diploma -
Community Services
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