Elisabeth Selenkowitsch

Guest Relation:
- warm welcome and greeting Guest and Residents facilitating a positive check-in experience
- maintain accurate guest and resident registration, process cancellations and handle reservations via
phone, email and sometimes by text messaging
- utilize the guest/resident reservation system, Znadoo, with precision and efficiency

Housekeeping Management
- oversee cleaning services and programs to ensure high standards and cleanliness
- manage and supervise housekeeping and utility staff, ensuring the maintenance of a clean, healthy and organized environment
- oversee linen count before dispatching and upon receipt

On-Duty Responsibilities
- be on duty in accordance with guest/resident check-in and check-out times
-handle night check-ins for Clients as necessary
- taking responsibility for all guest/resident relations, proactively addressing concerns and and ensuring a positive guest/resident experience

Administrative Duties
- booking flight for staff members, coordinating travel arrangements efficiently
- oversee food orders, chemical orders and all other necessary orders and delivery processes, ensuring timely and accurate fulfilment
- manage back orders for clients, ensuring seamless order processing
- compile incident and hazard reports, circulate to management for their consideration and possible further action
- report to the GM any suspicious or weather related alerts on site, concerning everyone in the Camp

Supplier and Staff Interaction
- managing the main reception area, the Dry and Wet Mess, handling inquiries from guests/residents, suppliers and staff
- organizing and facilitating internal daily meetings with GM, Clients and staff

• Streamlined office operations by implementing efficient 5 administrative systems and procedures.
• Improved employee productivity with effective time management strategies for daily tasks.
• Enhanced internal communication by creating centralized information hub accessible to all staff members.
• Reduced overhead costs through careful budget management and resource allocation.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
• Managed human resources functions, including onboarding, travel arrangements, flight bookings, site access, and employee evaluations for optimal team performance.
• Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
• Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

• Meeting guests and residents on arrival
• Reservations – completing all check in/ check out procedures, also flight schedules/reschedules
• Experience in; Workflow, Fiori, SAMs
• Answering and directing telephone enquiries
• Assisting with guest and resident queries
• Data entry, Key Audits, Room - and Maintenance checks
• Room allocation including cycle accommodation, night shift and late check-outs
• Managing scheduling of planned Maintenance
• Incoming and outgoing mail
• Assist with site issues such as, accommodation, security, maintenance calls, emergencies and after-hours changes
• General Office duties
• Assisting utility team in housekeeping and kitchen when required

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organisation and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Identified and responded to customer requests and concerns through email, online chat and phone for both English and German-speaking customers.