Elisabeth (Lizzie) Laird
Seddon
Summary
Experienced professional with a strong background in leadership, administration, customer and volunteer engagement. Meticulous attention to detail and exceptional communication skills, both written and oral. Thrives in high-pressure environments and excels at adapting to new situations. Proven track record of motivating and inspiring others. Seeking to transition into new field, leveraging these transferable skills for success in dynamic and collaborative setting.
Overview
27
27
years of professional experience
Work History
Practice Manager
Inner West Health Clinic
08.2018 - Current
- Management of all administrative and business operations aspects of private allied health practice with 10 practitioners
- Development of policies and procedures for effective practice management
- Improved practice revenue through effective financial management and strategic cost reductions.
- Oversee accounting, financial reporting and banking reconciliation
- Responsible for planning, implementing and monitoring company's social media strategy in order to increase brand awareness, improve marketing efforts and increase sales
- Coordination of registration and induction process for new staff
Emergency Department Clerk
Western Health
04.2020 - Current
- Ensure accurate and timely clerical patient journey through two of Victoria's busiest Emergency Departments
- Coordination of communication and patient services with medical, nursing and allied health staff
- Meticulous daily use of multiple PC applications to provide accurate documented patient medical information, case histories and insurance details
- Excellent ability to resolve problems, improve clerical operations and provide exceptional service.
- Professional and caring customer focus experience, especially with non-English speaking patients
Administration Manager
Self-employed
09.2021 - 03.2023
- Provided administration management for private allied health therapists within local community,
- Streamlined office and company processes by identifying inefficiencies and implementing efficient organisational strategies and time management techniques.
- Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
- Reduced administrative workload for therapists managing calendar appointments and financial reconciliation.
Patient Liaison Officer
Royal Melbourne Hospital
05.2016 - 03.2017
- Proactively identify and implement agreed hospital financial initiatives
- Actively listen to customers and use critical thinking to break down problems, evaluate solutions and make decisions.
- Proven success working within tight deadlines and fast-paced atmosphere whilst effectively and courteously handling patient concerns
Hospital Discharge Planning Manager
Transport Accident Commission
07.2003 - 06.2009
- Primary contact for hospital staff to advise, support and encourage appropriate discharge planning for clients severely injured in transport accidents
- Produced and facilitated high-quality training manuals, presentations and resources for employees and external stakeholders.
Support Coordinator - Major Injury Division
Transport Accident Commission
07.2003 - 06.2009
- Proactively manage a portfolio of severely injured clients to achieve optimal physical and psychological outcomes
- Direct contact for TAC clients to support, manage and coordinate their health, return to work and financial options
- Exceptional relationship management to ensure client focused lifetime health outcomes and to maintain financial scheme viability
Orthotist
Royal Perth Hospital & Austin Health
01.1998 - 07.2003
- Conducted detailed assessments of patients biomechanical needs to determine appropriate orthotic interventions.
- Performed supervision of university clinical students to ensure professional skills and development pathways and to foster a supportive learning environment within the team
- Professional and engaging clinical presentations to medical and allied health colleagues
Education
Bachelor of Science - Orthotics And Prosthetics
Latrobe University
Skills
- Organisation and Time Management
- Teamwork and Collaboration
- Interpersonal Communication
- Analytical and Critical Thinking
Hobbies and Interests
Hockey, reading, tennis, travelling and socialising
Hockey Accomplishments
Hawthorn Hockey Club -Women's President 1995-1998 & 2021-2023
- Chair of Selectors 2017-2021
-Player since 1979
Victorian Masters Player 2011-current
Australian Masters Player -World Cup 2014, 2016, 2018, 2020, 2024
Timeline
Administration Manager
Self-employed
09.2021 - 03.2023
Emergency Department Clerk
Western Health
04.2020 - Current
Practice Manager
Inner West Health Clinic
08.2018 - Current
Patient Liaison Officer
Royal Melbourne Hospital
05.2016 - 03.2017
Hospital Discharge Planning Manager
Transport Accident Commission
07.2003 - 06.2009
Support Coordinator - Major Injury Division
Transport Accident Commission
07.2003 - 06.2009
Orthotist
Royal Perth Hospital & Austin Health
01.1998 - 07.2003
Bachelor of Science - Orthotics And Prosthetics
Latrobe University
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