Elisa Mantovani
Canberra
Summary
Proven track record in enhancing security and guest satisfaction, notably with Sicuritalia S.P.A., by leveraging vigilant surveillance and exceptional teamwork. Skilled in CCTV monitoring and incident reporting, I've significantly contributed to creating safe, efficient environments. Demonstrated ability to adapt and excel in diverse roles, from security to customer service, underscores my reliable and responsible nature.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer and Reception Services
Sicuritalia S.P.A.
11.2020 - 01.2024
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
Hotel Waiter - Conferences And Events Attendant
Novotel - Mercure Hotel
08.2015 - 08.2018
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Sports Coach
U.S. Invicta Skate
02.2007 - 02.2015
- Increased athletes skill levels with the implementation of targeted exercises and practice sessions.
- Mentored junior coaches or assistants by sharing insights from personal experience and providing constructive feedback on their coaching techniques for professional development purposes.
- Promoted teamwork, and positive attitudes among athletes both on and off the skating rink
- Implemented injury prevention protocols and provided immediate care for minor injuries during practices
- Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
Education
Master of Arts - Criminological Sciences, Investigation, Security
University of Bologna
Forlì, Italy07-2020
Diploma - Hospitality Management
Canberra Institute of Tech
Canberra, ACT07-2017
Bachelor of Arts - Sociology
University of Bologna
Bologna, Italy03-2011
Skills
- Report writing
- Vigilant surveillance
- CCTV monitoring
- Reliable and responsible
- Multi-tasking skills
- Complaint handling
- Customer service
- Performance analysis
Certification
Security Academy: General training and low risk training - Security and Prevention in the workplace (2021)
Security Academy: Digital Skills (2023)
Languages
Italian
Native or Bilingual
English
Full Professional
Timeline
Unarmed Security Officer and Reception Services
Sicuritalia S.P.A.
11.2020 - 01.2024
Hotel Waiter - Conferences And Events Attendant
Novotel - Mercure Hotel
08.2015 - 08.2018
Sports Coach
U.S. Invicta Skate
02.2007 - 02.2015
Master of Arts - Criminological Sciences, Investigation, Security
University of Bologna
Diploma - Hospitality Management
Canberra Institute of Tech
Bachelor of Arts - Sociology
University of Bologna
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