Elisa Marie Ranieri
Spring Farm,NSW
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
12
12
years of professional experience
Work History
Sourcing Business Partner
HealthShare NSW
02.2023 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Infused and drove diversity practices into company culture, values and engagement initiatives to foster environment of inclusion and support.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
Event Manager
The Balloon Basket / Honey AndMaple Events
04.2021 - Current
- Led event planning and execution for corporate functions, ensuring client satisfaction and adherence to timelines.
- Developed and managed budgets, optimising resource allocation for maximum efficiency across events.
- Facilitated requests regarding environment and level art creation process.
- Preserved branding standards of assigned accounts.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work and budgets.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Created and monitored promotional approaches to increase sales and profit levels.
- Devised processes to boost long-term business success and increase profit levels.
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Recruitment Officer
HealthShare NSW
09.2022 - 02.2023
- Tracked key dates and deadlines and maintained specific personnel lists.
- Followed up with leads to explain application process and answered questions to increase interest.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
- Promoted equality of opportunity to support diversity and inclusion for enhanced agenda and practices.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Spoke with peers to verify task completion, meeting tight deadlines and schedules.
- Worked with leadership to strategize and introduce office initiatives.
- Observed corporate rules and regulations and safety procedures.
Floor Operations Coordinator
HealthShare NSW
01.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Fixed Wing Coordinator
HealthShare NSW
03.2021 - 01.2022
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Pharmacy Assistant
Penna’s Pharmacy
06.2018 - 03.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Merchandised over-the-counter goods and rotated stock.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Trained new pharmacy staff on computer system and drug management protocols.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Led team of five in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Balloon Stylist
Me And My Tribe
03.2018 - 01.2021
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work and budgets.
- Served customers and followed outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Waitress
Franky & Co
01.2017 - 01.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared specialty desserts for customers for special occasions.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Food Server
San Churros
01.2015 - 01.2017
- Cultivated warm relationships with regular customers.
- Completed table resets by wiping down surfaces and refilling condiments.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Organized and replenished supplies at food stations to optimize team performance.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Cashier
Greystanes News Agency
01.2014 - 01.2015
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
Waitress
Bellissimo's Restaurant
01.2014 - 01.2014
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
No Degree -
Cerdon College
Merrylands, NSW11.2016
Skills
- Work Personnel Advisement
- Service Coordination
- Client Interaction
- Repair Scheduling
- Relationship Building
- Detail-Oriented
- Addressing Customer Inquiries
- Cash Register Operations
- Problem Solving
- Verbal and Written Communication
- Decision Making
- Workflow Coordination
- Team Player
Additional Information
- HSC School service Assessment of Language Competence
- Italian Certificate 2 Assessment of Language Competence
- Italian Certificate 3 Commended Award for Excellence in Student Achievement - Community Languages Schools (Co.As.It)
- Merit Award for Italian writing exam (Co.As.It) Co.As.It award - Attestato di Frequenza
- Certificate 2 in Hospitality Certificate S2 & S3 in Pharmacy
Timeline
Sourcing Business Partner
HealthShare NSW
02.2023 - Current
Recruitment Officer
HealthShare NSW
09.2022 - 02.2023
Event Manager
The Balloon Basket / Honey AndMaple Events
04.2021 - Current
Fixed Wing Coordinator
HealthShare NSW
03.2021 - 01.2022
Floor Operations Coordinator
HealthShare NSW
01.2021 - 09.2022
Pharmacy Assistant
Penna’s Pharmacy
06.2018 - 03.2021
Balloon Stylist
Me And My Tribe
03.2018 - 01.2021
Waitress
Franky & Co
01.2017 - 01.2018
Food Server
San Churros
01.2015 - 01.2017
Cashier
Greystanes News Agency
01.2014 - 01.2015
Waitress
Bellissimo's Restaurant
01.2014 - 01.2014
No Degree -
Cerdon College