Elisapeta Lualua
Griffith,NSW
Summary
Adept at crisis management and conflict resolution, I significantly reduced safety incidents by 30% at J & J Security. My expertise in CCTV surveillance and exceptional relationship-building skills ensure a secure and welcoming environment. Leveraging a security guard license and a knack for detailed reporting, I excel in high-pressure situations, maintaining professionalism and efficiency.
Overview
1
1
Certification
Work History
Security Officer
J & J Security
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
Cashiers
BP Petroleum
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer service experience by efficiently processing purchases and returns.
Youth Worker
Lungunya House Youth Refuge
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
- Contributed to development of individualized plans to support youth goal achievement.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
- Developed and implemented range of lessons and resources to motivate young people.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supported and mentored students in developing skills to become successful in community.
Youth Work
Juvenile Justice
- Trained new staff and volunteers in youth work best practices, ensuring high-quality support and services.
- Participated in ongoing professional development opportunities to stay current with trends, theories, and best practices within the field of child and youth work.
- Participated in ongoing professional development opportunities to stay current on best practices related to youth work and facilitation techniques.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Developed an effective system for tracking vacation days, sick leave balances, overtime hours worked by employees in accordance with labor laws requirements.
- Collaborated with fellow interns to plan and execute special events for children, promoting socialization and teamwork skills.
- Established cooperative and professional working relationships by being courteous, respectful and communicative.
- Improved employee retention rates by fostering a collaborative work environment and offering competitive compensation packages.
- Proved successful working within tight deadlines and a fast-paced environment.
- Facilitated workshops and training sessions for both youth members and adult volunteers, enhancing skill development.
- Optimized workflow through effective time management, multitasking, and prioritization of tasks based on urgency and importance levels.
- Maintained a safe working environment by ensuring all tools and cleaning supplies were properly stored and easily accessible.
- Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
- Built strong relationships with local arts organizations to develop collaborative opportunities for performances, workshops, or other joint ventures benefiting youth musicians involved in the program.
- Mentored junior staff members on animal husbandry techniques, fostering a knowledgeable workforce dedicated to excellence in their duties.
- Kept work areas neat and orderly, maintaining organization and cleanliness.
- Developed strong working relationships with internal departments to facilitate prompt resolution of interdepartmental issues impacting suspense accounts.
- Advocated on behalf of youths within the wider community, raising awareness about the importance of early intervention and support networks for young people facing challenges.
- Established a positive work environment by promoting team collaboration and open communication among staff members.
Cashere
Woolworths Supermarket
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN LANGUAGE
- Visitor tracking
- Threat assessment
- Access control management
- Electronic surveillance
- Document management
- Threat management
- Staff management
- Stationary surveillance
- Security equipment operation
- Crime prevention
- Metal detector operation
- Crisis management
- Emergency management
- Theft prevention training
- Dispatch
- Personnel screening
- Investigation documentation
- Crime prevention methods
- Night and safe deposit procedures
- Weapons training
- Report generation
- Operations management
- Arrest procedures
- Background checks
- Crisis intervention training
- Defensive tactics training
- First aid and CPR certified
- Criminal law knowledge
- Alarm monitoring
- Fire safety training
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security protocols
- ID verification
- Emergency awareness
- Perimeter security
Certification
First Aid
Certificate 3 in Prison Officer
Certificate 2 in Security Guard
Certificate IV in Youthwork
Love greeting people and serve others
Quick learner
Love learning new things
Respect others
Languages
Samoan
Elementary
Timeline
Security Officer
J & J Security
Cashiers
BP Petroleum
Youth Worker
Lungunya House Youth Refuge
Youth Work
Juvenile Justice
Cashere
Woolworths Supermarket
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