Elisapeta Toleafoa
12 McRae Street, Elliott ,NT
Summary
Dynamic Learning Support Assistant with a proven track record at Rowandale Primary, excelling in individualized instruction and lesson planning. Adept at fostering student engagement through collaboration and effective classroom management. Recognized for resolving challenges with exceptional communication skills, ensuring tailored educational experiences for diverse learners.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Elliot Store
83 Stuart Highway Elliot , NT
08.2026 - Current
- Addressed customer needs and concerns to ensure satisfaction
- Provided product information to customers at service desk
- Processed transactions and took orders to serve customers efficiently
LSA(Learning Support Assistant)
Rowandale Primary
Manurewa, Auckland
02.2024 - 08.2026
- Assisted teachers in delivering tailored learning experiences, enhancing engagement for diverse students.
- Created lesson plans, activities, and materials tailored to the needs of individual learners.
- Partnered with staff to design and implement engaging classroom activities and materials, fostering active participation.
- Collaborated with staff members to deliver effective instruction.
- Developed lesson plans and activities tailored to individual learner needs, promoting effective learning outcomes.
Customer Service Representative
Money3
Cranbourne, Melbourne
02.2013 - 12.2016
- Assisted customers with financial product inquiries, enhancing their understanding and satisfaction.
- Processed loan applications and verified customer information, ensuring accuracy and compliance.
- Assisted customers with inquiries regarding financial products and services.
- Resolved customer complaints efficiently, leading to increased customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Primary Teaching -
University of Waikato
Hamilton, AucklandLakeside Lutheran College
Pakenham, MelbourneSkills
- Customer relationship management
- Personalized customer support
- Customer engagement
- Conflict resolution
- Process improvement
- Collaboration and teamwork
- Learning support
- Individual education plans
- Student assessment
References
References available upon request.
Languages
Samoan
Timeline
Customer Service Representative
Elliot Store
08.2026 - Current
LSA(Learning Support Assistant)
Rowandale Primary
02.2024 - 08.2026
Customer Service Representative
Money3
02.2013 - 12.2016
Bachelor of Primary Teaching -
University of Waikato
Lakeside Lutheran College