Elise Bartlett
Darwin,NT
Summary
Known for consistency and accuracy in completion of work activities. Bringing well-developed practical abilities such as cutting and measuring using hand tools. Top-notch Customer Service Executive with outstanding listening and team collaboration skills. Bilingual and dedicated to finding effective solutions to problems. Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing.
Overview
4
4
years of professional experience
Work History
Ballot Paper Packing
Northern Territory Electoral Commission
07.2024 - Current
- Compiled company information and related material and distributed it to candidates.
- Processed and scanned files into electronic databases.
- Checked records for accuracy and completeness, and corrected errors.
- Addressed voter questions and concerns.
- Marked elector numbers and ballot paper numbers in corresponding registers.
- Issued and collected voter ballot papers.
- Maintained ballot secrecy and confidentiality.
Barista
The Corner Cafe
01.2024 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Front End Team Member
Karawa Training Restaurant
02.2024 - 11.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Food Charity
Food For Life
02.2024 - 11.2024
- Helped visitors pick out food items from donations.
- Collected donations from local organizations, businesses and residents to increase supplies and meet demand.
- Distributed food boxes with carefully selected essentials to families in need.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Advised food bank customers on available services and resources to maximize use.
Delivery Driver
Dominoes Pizza
08.2023 - 08.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Cashier
Coles Supermarket
02.2023 - 08.2024
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
Team Trainer
McDonald's
03.2021 - 02.2023
- Trained new employees in specific job requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Beauty Therapist
Beauty Queen
05.2022 - 09.2022
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Maintained counter and display areas for cleanliness and organization.
Education
NTCET -
Good Shepherd Lutheran College
Howard Springs, NT11.2024
Certificate III in Hospitality -
Charles Darwin University
Palmerston, NT11.2024
Skills
- Customer Service and Communication Skills
- Dependable and Responsible
- Hardworking and Reliable
- Health codes compliance
- work health and safety
- Hospitality industry
references
Rachael Mckay - 0408456143
Kate Koppen - 0409208231
Anita Synnott - 043726500
Timeline
Ballot Paper Packing
Northern Territory Electoral Commission
07.2024 - Current
Front End Team Member
Karawa Training Restaurant
02.2024 - 11.2024
Food Charity
Food For Life
02.2024 - 11.2024
Barista
The Corner Cafe
01.2024 - Current
Delivery Driver
Dominoes Pizza
08.2023 - 08.2024
Cashier
Coles Supermarket
02.2023 - 08.2024
Beauty Therapist
Beauty Queen
05.2022 - 09.2022
Team Trainer
McDonald's
03.2021 - 02.2023
NTCET -
Good Shepherd Lutheran College
Certificate III in Hospitality -
Charles Darwin University
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