Elise Beech
Melbourne,Victoria
Summary
I am a dedicated and customer-focused waiter with 1 year of experience in providing exceptional service in high-paced restaurant settings, whilst specializing in catering environments. I’m skilled in ensuring customer satisfaction, high ability to work under pressure and clearing function rooms whilst maintaining a high level of cleanliness. I'm seeking a Hospitality position at INAC for the VRC at Flemington Race Course to contribute my skills and enthusiasm to provide an outstanding dining experience for race attendees. I worked in the Kennedy marque last year for Food and Desire and enjoyed the high pressure work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waiter
Celeste Catering
02.2023 - Current
- Set up a function room for wake service
- Serve guests tea and coffee and introduce myself to the immediate family
- Work the function room during duration of service ie
- Clearing plates and cups
- Top up milk carafes, tea, coffee, water, orange juice and alcohol
- Close down the function room and pack food for the family to take home
- Add up the total bill and close invoice with the customer.
Waiter
Food and Desire
09.2022 - 01.2023
- Assist in setting up venues, arranging tables, chairs, linens, and cutlery as per event requirements
- Serve food and beverages to guests in a professional and courteous manner
- Anticipate and fulfill guests' needs during events, ensuring a high level of customer satisfaction
- Carry two wine bottles to top up customers glasses
- Maintain cleanliness and organization of designated tables, including clearing plates and clearing glasses
- Collaborate with catering team members to ensure smooth sequence of service
- Pack down and reset the function room for the next function.
Waiter
L'artigiana
05.2022 - 08.2022
- Greet and seat customers
- Explain weekly menu to customers and present wine menu
- Take and accurately record food and beverage orders, catering to special dietary needs and preferences
- Deliver orders to the kitchen staff and communicate special requests to the chef
- Serve food and beverages to customers, ensuring accuracy and timeliness
- Monitor and anticipate customer needs to ensure satisfaction and respond promptly to any additional requests
- Handle guest complaints professionally and resolve issues to the satisfaction of the customer
- Maintain a clean and organized work environment, including tables, chairs, and dining utensils
- Upsell desserts, beverages, and appetizers to increase restaurant sales.
Education
Certificate III - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC12.2022
Skills
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to work efficiently in a fast-paced environment
- Attention to detail and accuracy in order taking
- Ability to handle difficult situations with tact and diplomacy
- Team player with a positive attitude
- Basic knowledge of POS systems and cash handling
- Three plate carry
- Two bottle carry
Certification
- Hospitality Certificate III from William Angliss Institute (completed 2022)
- Valid RSA Certificate
Timeline
Waiter
Celeste Catering
02.2023 - Current
Waiter
Food and Desire
09.2022 - 01.2023
Waiter
L'artigiana
05.2022 - 08.2022
Certificate III - Hospitality
William Angliss Institute of TAFE
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