Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elise Chalker

Elderslie

Summary

Motivated and adaptable professional with strong communication, problem-solving, and teamwork skills. Proven ability to manage responsibilities effectively while balancing family and work commitments. Committed to continuous learning and personal growth, with a passion for supporting others and fostering respectful, inclusive environments. Quick to learn new skills, with a positive attitude and a strong work ethic. Ready to contribute to a dynamic team and support organisational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administration Assistant

Jenny's Kindergarten
09.2023 - 03.2024
  • Build and maintain strong relationships with families and the community, creating a welcoming atmosphere and supporting open communication
  • Support the Centre Director to prioritise and build the centre’s attendance pipeline
  • Deliver a high standard of customer service, including responding to enquiries in a friendly and professional manner
  • Perform key business administration tasks
  • Handle inbound calls and provide exceptional customer service to families and stakeholders
  • Book in centre tours as required, follow up on conducted tours and action accordingly
  • Manage process of new leads and enrolling new children along with associated required documentation
  • Manage the application/waiting list
  • Manage account finance queries as required
  • All administration tasks including enrolments amendments, welcome emails, and responding to parent enquiries
  • Be the first point of contact for potential new families via phone and email
  • Ensuring all enrolments and terminations are in line with policies and regulations
  • Liaising with families regarding account enquiries including fees and Child Care Subsidy entitlements
  • Centre fee runs – weekly, fortnightly and special request
  • Providing information about program activities
  • Update the centre calendar with all appropriate events
  • General administration such as updating signage etc
  • On maternity leave now

Business Development Manager

Omniderm
11.2022 - 09.2023
  • Day to day running of own calendar and task
  • Identify and pursue new business opportunities
  • Build and maintain strong relationships with beauty clinics and industry stakeholders
  • Develop and execute strategic plans to achieve sales targets and revenue goals
  • Collaborate with the marketing team to create compelling sales and marketing material
  • Conduct product demonstrations and presentations to potential clients
  • Stay up to date with industry trends, competitor activities, and market conditions
  • Provide feedback and insights from the market to the management team
  • Attend industry events and conferences to represent Omniderm and build brand awareness
  • Client staff training and mentoring
  • Actively managing a CRM
  • Closing deals successfully
  • Administration
  • Growing of territory and networking
  • Confidence and people skills
  • Performing beauty treatments to high standards
  • Performing facial treatments to high standards
  • Diagnose clients skin conditions in skin consultations for treatment recommendations
  • Recommend products for retail to treat skin conditions
  • Organise client skin goal plans
  • Handling of money
  • Keeping within budgets
  • Building client rapport and support
  • Marketing business on social media and soft launches
  • Machinery operation (High frequency indirect and direct, galvanic iontophoresis and dis-incrustation, steamer, brush machine, microdermabrasion, non-surgical face lift)
  • Performing Massage (Swedish and Viennese)
  • Stock control of inventory
  • Following policy and protocol of cleanliness of the beauty clinic

Account/Campaign Coordinator

IVE Group
06.2020 - 11.2022
  • Campaign creating and booking for some of IVE’s largest clients.
  • Building and maintaining client relationships
  • Demographic targeting to suit client needs in line with their marketing strategy and desired reach/return.
  • Administration duties, such as purchase orders and quotations, liaising with external stakeholders such as printers and mail houses to provide clients with their requirements.
  • Assisting in the creation and implementation of an internal program
  • Managing queries, satisfying both clients and residents with effective results
  • Liaising with the finance department regarding credit applications and existing debtors
  • Data manipulation and output using Excel, utilising features such as Pivot tables and V-lookup.
  • Working efficiently within a group environment ensuring that all tasks are completed on time, assisting others when required, Increased client engagement
  • Increased customer communicator skills Helping to better the needs of our clients
  • Warehouse management of stock arrivals, late deliveries, rescheduling of missed transport and campaigns, finding new solutions to these matters for the demanding time frame that has closed or yet to close.

Customer Service Representative

Wisdom Homes
09.2019 - 03.2020
  • Managing a portfolio of minimum 70 clients
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Providing customer service across all administrative task
  • Contact ALL clients for weekly updates on their file
  • Complaint handling and problem solving
  • Workflow management
  • Manage and overview of process from deposit to settlement including initiated phone contact and follow up/reply to ALL emails received from clients in timely manner of 24 hours from deposit stage to site commencement
  • Maintenance of client computerized and hard copy file inclusive of checklist and paperless office requirements
  • Daily reporting to ensure no delays across files
  • Presentation and signing of contracts and receipt of 5% deposits
  • Liaison/consultation with relative departments to obtain reports for lodgements to developers and councils
  • Order and follow up engineering details, waterboard, hydraulics, acoustics, bushfire etc. from suppliers/contractors
  • Preparation of submission documents and liaison with developers and councils
  • Practical completion and settlement letters prior to completion on construction
  • Obtain receipt of ALL necessary documentation from clients, suppliers, contractors, lenders, brokers as required
  • Focus, commitment, and dedication to achieve daily, weekly, monthly and yearly KPI’s

Property Manager

Ray White Macarthur Group
03.2017 - 05.2019
  • Managing a portfolio of 185 properties
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Dealing with property maintenance requirements
  • Completing Residential Tenancies Agreements including lease renewals
  • Conducting rent increases and assessing tenants’ profiles and liaising with owners
  • Conducting periodic inspections
  • REST - sending work orders, searching owners/tenants/creditors, input data of new tenants and owners, printing ledgers, printing periodic reports/rent increase and review reports/lease renewals, completing inspection wizards
  • Completing daily reports
  • Payments - checking payment methods to ensure they are stopped (if using Direct Debit), following up arrears and adhering to KPI’s
  • Advertising properties - through Ray White desktop, manual Real Estate.com, updating open home times and days, input descriptions of advertisement, helping with phone enquires for prospective tenants, adding prospective tenants’ information to ensure they’re alerted for upcoming open home inspections
  • Receipting - Receipting rent through REST, receipting holding deposits, receipting bonds, filling out bond forms (hard copy and electronic on the Bond Board Portal)
  • Maintenance - organising quotes, paying invoices, checking invoices, organising maintenance repairs, following up repairs, insurance claims, liaising with the insurance companies, tenants and landlords, any general queries from tenants including request for pets, additional keys, broken in mailboxes, scheduled outside contractors for major maintenance issues etc.
  • Statements - analysed and evaluated monthly and quarterly financial statements
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market
  • Delivered emergency 24-hour service for tenants on building issues
  • Distributed and followed up on tenant renewal notices
  • Tenancy Applications - carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history

Account Coordinator/Account Manager | Sales Support

PMP Limited
01.2014 - 03.2017
  • Campaign creating and booking for some of PMP’s largest clients.
  • Building and maintaining client relationships
  • Demographic targeting to suit client needs in line with their marketing strategy and desired reach/return.
  • Administration duties, such as purchase orders and quotations, liaising with external stakeholders such as printers and mail houses to provide clients with their requirements
  • Assisting in the creation and implementation of an internal program
  • Managing queries, satisfying both clients and residents with effective results
  • Liaising with the finance department regarding credit applications and existing debtors
  • Data manipulation and output using Excel, utilising features such as Pivot tables and V-lookup
  • Working efficiently within a group environment ensuring that all tasks are completed on time, assisting others when required, Increased client engagement
  • Increased customer communicator skills Helping to better the needs of our clients
  • Warehouse management of stock arrivals, late deliveries, rescheduling of missed transport and campaigns, finding new solutions to these matters for the demanding time frame that has closed or yet to close

Education

Diploma of Beauty Services - Beauty Therapy

TAFE NSW
NSW

Certificate III - Business Administration

TAFE NSW
NSW

Year 12 Certificate - School Studies

Elizabeth Macarthur High School
Narellan, NSW

Skills

  • Experienced in delivering results under pressure
  • Proficient in navigating high-pressure environments
  • Proficient time management
  • Client relationship management
  • Proficient in Microsoft Office Suite
  • Strong prioritization skills
  • Able to negotiate sales and closure of leads
  • Effective written and verbal communication
  • Ability to train clients and staff along with providing ongoing sales support
  • Proven track record of achieving company KPIs
  • Proficient in self-management and client engagement
  • Cultural sensitivity and respect
  • Working with confidentiality and respect
  • Cultural awareness and adaptation
  • Professional and neat presentation competency
  • Strategic problem-solving
  • Enthusiastic learner
  • Attentive listener
  • Critical thinker
  • Skilled in creating marketing materials with Canva
  • Driven professional
  • Timely and productive

Certification

  • Working with Children Check – WWC 0400736E
  • Possess a current manual driver’s licence and dependable personal transport

Timeline

Administration Assistant

Jenny's Kindergarten
09.2023 - 03.2024

Business Development Manager

Omniderm
11.2022 - 09.2023

Account/Campaign Coordinator

IVE Group
06.2020 - 11.2022

Customer Service Representative

Wisdom Homes
09.2019 - 03.2020

Property Manager

Ray White Macarthur Group
03.2017 - 05.2019

Account Coordinator/Account Manager | Sales Support

PMP Limited
01.2014 - 03.2017

Diploma of Beauty Services - Beauty Therapy

TAFE NSW

Certificate III - Business Administration

TAFE NSW

Year 12 Certificate - School Studies

Elizabeth Macarthur High School

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Elise Chalker