Elise Connor
Springfield,QLD
Summary
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. As an organized and dependable candidate, I am successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals. I’m a hardworking individual who always strives to complete tasks to the best of my ability.
Overview
10
10
years of professional experience
Work History
Agency Health Care/ Support Worker
NewCross Healthcare
11.2023 - 04.2024
- provides healthcare services for a number of different organisations in varying settings instead of just one facility.
Disability Support Worker
Allied Healthcare
07.2022 - 03.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Cleaning Team Leader
JM Cleaning
07.2021 - 11.2023
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
Health Care Assistant
Meddyg Care
04.2021 - 06.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Waitress/Bar Supervisor
The SHIPP INN
05.2019 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Waitress Trainer
The Port
04.2014 - 05.2019
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Education
A Level - Hairdressing
Coleg Menai
Bangor, Wales, Uk06.2021
A Level - Visual And Performing Arts
Coleg Menai
Bangor, Wales, Uk06.2019
GCSE - Art
Ysgol Eifionydd
Porthmadog, Wales, Uk06.2018
GCSE - Physical Education
Ysgol Eifionydd
Porthmadog, Wales, Uk06.2018
GCSE - Computer Science
Ysgol Eifionydd
Porthmadog, Wales, Uk06.2018
GCSE - Science Education
Yagol Eifionydd
Porthmadog, Wales, Uk06.2018
GCSE - Mathematics
Ysgol Eifionydd
Porthmadog, Wales, Uk06.2018
GCSE - Welsh Language And Literature
Ysgol Eifionydd
Porthmadog, Wales, Uk06.2018
GCSE - English Language And Literature
Ysgol Eifionydd
Porthmadog, Wales, Uk06.2018
Skills
- Communication
- Leadership
- Decision making
- Team work
- Active listening
- Customer Service
- Problem solving
- Interpersonal communication
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Behavioral support
- Meal Preparation
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Budgeting and financial management
Languages
Welsh
Native or Bilingual
Timeline
Agency Health Care/ Support Worker
NewCross Healthcare
11.2023 - 04.2024
Disability Support Worker
Allied Healthcare
07.2022 - 03.2024
Cleaning Team Leader
JM Cleaning
07.2021 - 11.2023
Health Care Assistant
Meddyg Care
04.2021 - 06.2022
Waitress/Bar Supervisor
The SHIPP INN
05.2019 - 07.2021
Waitress Trainer
The Port
04.2014 - 05.2019
A Level - Hairdressing
Coleg Menai
A Level - Visual And Performing Arts
Coleg Menai
GCSE - Art
Ysgol Eifionydd
GCSE - Physical Education
Ysgol Eifionydd
GCSE - Computer Science
Ysgol Eifionydd
GCSE - Science Education
Yagol Eifionydd
GCSE - Mathematics
Ysgol Eifionydd
GCSE - Welsh Language And Literature
Ysgol Eifionydd
GCSE - English Language And Literature
Ysgol Eifionydd
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