Elise Cox
Wamberal,NSW
Summary
I am an enthusiastic and reliable professional, who takes pride in providing excellent customer service and creating memorable dining experiences for customers. Along with this I have developed competent skills in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I strive in maintaining focus and keeping a positive attitude when in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Cove Cafe
05.2023 - Current
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up Cafe to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized areas to uphold hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
Star Cafe
02.2023 - 05.2023
- Pleasantly interacted with customers during rush periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated with team members to prepare orders on time.
Restaurant Supervisor
Reef Restaurant
01.2022 - 02.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
- Communicated with kitchen and bar staff to guarantee timely delivery of food and beverage supplies.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to FOH staff.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service
McDonald's
04.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Wait Staff Member
Cafe Cherry Beans
11.2020 - 07.2021
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up and cleaned area to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Served food and beverages promptly with focused attention to customer needs.
Bakery Worker
Traditional Bakehouse
10.2019 - 06.2020
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Used utensils and equipment to portion, wrap and display bakery items.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree -
Kariong Mountains High School
Kariong, NSW04.2021
Skills
- Course Suggestions
- Cocktail Knowledge
- Menu Memorization
- Wine Service
- Suggestive Selling
- Wine and Liquor Service
- Performance Monitoring
- Bar Operations
- Performance Improvement
- Coffee Machinery
- Cash Register Counting
- Team Leadership
- Cash Flow Management
Timeline
Wait Staff Member
Cove Cafe
05.2023 - Current
Barista
Star Cafe
02.2023 - 05.2023
Restaurant Supervisor
Reef Restaurant
01.2022 - 02.2023
Customer Service
McDonald's
04.2021 - 01.2022
Wait Staff Member
Cafe Cherry Beans
11.2020 - 07.2021
Bakery Worker
Traditional Bakehouse
10.2019 - 06.2020
No Degree -
Kariong Mountains High School
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