Elise Ficior
Melbourne
Summary
Dynamic Assistant Store Manager at McDonald's with proven expertise in retail operations and customer service. Skilled in inventory control and staff training, I enhanced team performance and improved customer satisfaction rates. Recognized for fostering a collaborative work environment and implementing effective store organization strategies, driving operational efficiency and achieving sales goals.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
McDonald's
01.2020 - Current
- Assisted in daily store operations, ensuring adherence to safety and cleanliness standards.
- Supported inventory management by organizing stock and conducting regular counts.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain optimal product displays and merchandising standards.
- Trained new staff on store policies, procedures, and operational tools.
- Participated in scheduling staff shifts to ensure adequate coverage during peak hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented food safety protocols to ensure compliance with regulatory standards.
- Monitored sanitation practices, ensuring adherence to company policies and health regulations.
- Mentored junior staff, fostering a culture of continuous learning and adherence to safety standards.
- Reduced foodborne illness incidents through thorough investigation of consumer complaints and prompt corrective actions.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Collaborated with team members to streamline kitchen processes, enhancing workflow effectiveness.
- Trained new staff on food handling procedures and customer service expectations.
- Implemented quality control measures, improving consistency in food presentation and taste.
- Led efforts to reduce waste by optimizing ingredient usage during meal preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Baker
Coles Supermarket
01.2019 - 01.2020
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Created appealing displays to showcase products in bakery.
- Packaged finished products for sale.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Deli Clerk
Coles Supermarket
01.2019 - 01.2020
- Processed customer orders efficiently, ensuring high levels of satisfaction and repeat business.
- Maintained cleanliness and organization of deli counter, adhering to health and safety regulations.
- Assisted in inventory management by tracking stock levels and placing orders for necessary supplies.
- Provided exceptional customer service by answering inquiries and offering product recommendations.
- Collaborated with team members to streamline workflow, improving overall efficiency during peak hours.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
Crew Member
McDonald's
10.2016 - 01.2019
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service efficiency.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Worked front counter, drive-thru and other areas.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Diploma - Music Performance
Oxygen College
Geelong, VIC01-2021
Certificate - Management
McDonald's Australia
McDonald's Victorian Regional Office06-2021
Certificate - Management
McDonald's Australia
McDonald's Victorian Regional Office06-2021
Certificate - Technology Management
McDonald's Australia
McDonald's Victorian Regional Office06-2022
Certificate - Department Management
McDonald's Australia
McDonald's Victorian Regional Office08-2022
Certificate - Restaurant Management
McDonald's Australia
Hamburger University 09-2023
Skills
- Problem-solving
- Customer service
- Retail operations
- Inventory control
- Store organization
- Team building and leadership
- Store opening and closing
- Staff supervision
- POS systems operations
- Employee scheduling
- Hiring and training
- Pricing and markdowns
Timeline
Assistant Store Manager
McDonald's
01.2020 - Current
Baker
Coles Supermarket
01.2019 - 01.2020
Deli Clerk
Coles Supermarket
01.2019 - 01.2020
Crew Member
McDonald's
10.2016 - 01.2019
Diploma - Music Performance
Oxygen College
Certificate - Management
McDonald's Australia
Certificate - Management
McDonald's Australia
Certificate - Technology Management
McDonald's Australia
Certificate - Department Management
McDonald's Australia
Certificate - Restaurant Management
McDonald's Australia
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