ELISE KING
Mill Park
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
EMERGENCY DEPARTMENT CT
THE ROYAL MELBOURNE HOSPITAL
08.2020 - 12.2021
- Supported emergency department radiography staff in the transportation of patients to and from ED CT
- Responded to all code strokes, trauma calls and code greys effectively while providing nursing and radiography staff with vital equipment needed for patient transfer and emergencies
- Maintained patient flow charts and requests while prioritizing high-risk patients
- Maintained a clean and sterile CT scanner room as well as making sure all contrast packs, essential equipment and appropriate PPE is restocked
- Liaised with patients, confirming patient details and clarifying any contraindications or allergies
- Assisted nursing staff in log rolls, transportation of bariatric patients and the transfer of covid positive patients
WARD CLINICAL ASSISTANT
THE ROYAL MELBOURNE HOSPITAL
04.2020 - 08.2020
- Supported nursing staff in a clinical setting assisting in patient transport, pressure care and patient confidentiality
- Responsible for the discreet transportation of deceased persons throughout the hospital, transferring to and from the morgue
- Acquiring patient specimens for pathology including blood gases for all emergency MET or CODE BLUE calls
- Responding to all MET calls and CODE BLUE pages or calls
- Reporting all OH&S matters to the Nurse in charge
- Participating in handover for the day's patient discharges, dietary requirements, contact, isolation, or infectious rooms
- Liaising with patients and families regarding competency and any adjustments to their care
- Mediating Conflict resolution between staff members regarding workload, deadlines, and efficiency
TAROCASH HIGHPOINT
09.2014 - 01.2020
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brands standards and values to ensure customer satisfaction
- Happily, guided customers through the process of successfully finding their ideal styles and sizes
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
Education
Mill Park Secondary College
Mill Park, VICCertificate III - Health Service Assistant
KANGAN INSTITUTE
Mill Park, VIC01.2020
Skills
- Multitasking Abilities
- Mobility Assistance
- Empathy and Compassionate Care
- Emotional Intelligence
- Verbal and Written Communication
- Injury Prevention
- Time Management
- Social Perceptiveness
- Problem Anticipation and Resolution
- Clear Communication
- Critical Thinking
- Treatment Room Preparation
- Multitasking and Prioritization
- Stress tolerance
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Patient relations
Timeline
EMERGENCY DEPARTMENT CT
THE ROYAL MELBOURNE HOSPITAL
08.2020 - 12.2021
WARD CLINICAL ASSISTANT
THE ROYAL MELBOURNE HOSPITAL
04.2020 - 08.2020
TAROCASH HIGHPOINT
09.2014 - 01.2020
Certificate III - Health Service Assistant
KANGAN INSTITUTE
Mill Park Secondary College
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