Elise Martin
Saint Marys,NSW
Summary
Energetic, Organized and dependable Practice Officer with 3 years experience who is dedicated and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Outreach Practice Officer
Open Arms
01.2023 - Current
- Responsible for administratively auditing client service files, ensuring compliance regulations are met, invoicing accuracy, directing calls, setting up and closing client service files, allocating clients, and monitoring case loads.
- Assisting team with office needs, eg ordering supplies, updating task cards, training and development of team, setting up meetings and taking minutes.
Service Support Officer
Open Arms
07.2021 - 01.2023
- Responsible for answering and directing calls, booking clinical suites, and booking in client appointments.
- Assisting in day to day running of Groups Program. Involving contacting clients and uploading their consent to files. setting up facilitation boxes with resources and sending them to facilitators or venues and research/booking venues and catering.
Restaurant, Bar and Conferencing Manager
Mercure Sydney Parramatta
08.2016 - 07.2021
- Responsible for managing team of 15 people, overseeing revenue generating departments, budget and rostering management, menu engineering, guest interaction, staff development and empowerment, new staff on-boarding, training, policy creation and implementation.
Food and Beverage Supervisor
Mercure Sydney Parramatta
03.2013 - 08.2016
Food and Beverage Supervisor
Novotel Sydney Olympic Park
11.2010 - 03.2013
Food and Beverage Team Leader
Mercure Sydney Parramatta
01.2007 - 11.2010
Education
Hospitality Management Diploma -
Kingswood TAFE
12.2006
High School Education -
Richmond High School
12.2005
Skills
- Event planning
- People management
- Fast learner
- Training, learning and development
- Processing Invoices
- Empowering staff
- Guest/Client interaction/customer service
- Confident in working with software programs like excel, CANVA, VERA (Veterans Electronic Records Application)
Personal Information
Title: Practice Officer
References
- Belinda Gulliksen, Practice Manager Open Arms, Belinda.Gulliksen@dva.gov.au, 02 8633 2700, 0418 363 226
- Julie Pert, Regional Director Open Arms, Julie.Pert@dva.gov.au, 02 9213 7116, 0436 925 187
Timeline
Outreach Practice Officer
Open Arms
01.2023 - Current
Service Support Officer
Open Arms
07.2021 - 01.2023
Restaurant, Bar and Conferencing Manager
Mercure Sydney Parramatta
08.2016 - 07.2021
Food and Beverage Supervisor
Mercure Sydney Parramatta
03.2013 - 08.2016
Food and Beverage Supervisor
Novotel Sydney Olympic Park
11.2010 - 03.2013
Food and Beverage Team Leader
Mercure Sydney Parramatta
01.2007 - 11.2010
Hospitality Management Diploma -
Kingswood TAFE
High School Education -
Richmond High School
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