Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elise McCallum

Hoppers Crossing

Summary

Dynamic professional with a proven track record at Coles Supermarket, excelling in customer service and team leadership. Skilled in effective communication and decision-making, enhancing customer loyalty by 20%. Adept at training and mentoring, fostering a collaborative environment. Reliable and detail-oriented, committed to delivering exceptional service and achieving organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Coles Supermarket
04.2021 - Current
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Coached employees through day-to-day work and complex problems.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Netball Coach

Wyndham Victory Netball Club
07.2017 - Current
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Offered constructive feedback to clients to help reach goals.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Organized and detail-oriented with a strong work ethic.

Netball Umpire

Wyndham Netball Association
03.2022 - Current
  • Used whistle and hand signals to signal start and stop of games.
  • Explained and taught regulations and rules to players and coaches.
  • Promoted good sportsmanship among players.
  • Communicated with fans, coaches, players, and other umpires.
  • Established rapport with players to build communication, cooperation and positive game-play.
  • Performed physical inspections on netball players to check players for inappropriate fingernail size, jewellery and uniforms.
  • Communicated with officials, coaches and players to provide information and discuss problems.
  • Mentored young umpires to develop technical skills and confidence on field.
  • Retained knowledge of sporting rules and regulations for compliant adjudication.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.
  • Maintained control of games, for safe, timely event running.

Sports Coordinator

Wyndham Netball Association
12.2024 - 06.2025
  • Handled daily facility scheduling and equipment use.
  • Performed inventories on sports equipment and ordered more or made repairs.
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Oversaw coach salaries, pay rates and all other program budget aspects.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Coordinated supply orders, storage and distribution for program.
  • Facilitated hiring, training and evaluation of staff.

Education

High School Diploma -

Mount St Joseph Girls' College
Altona, VIC

Bachelor of Nursing -

Australian Catholic University
Ballarat, VIC
12-2026

Skills

  • Good judgement
  • Stress tolerance
  • Decision-making skills
  • Reliable and punctual
  • Interpersonal relationships
  • Quick thinking
  • Time management skills
  • Attention to detail
  • Training exercises
  • Sports fundamentals
  • Verbal and written communication
  • First aid and CPR
  • Effective communication

Certification

  • First Aid
  • CPR


Timeline

Sports Coordinator

Wyndham Netball Association
12.2024 - 06.2025

Netball Umpire

Wyndham Netball Association
03.2022 - Current

Customer Service Supervisor

Coles Supermarket
04.2021 - Current

Netball Coach

Wyndham Victory Netball Club
07.2017 - Current

High School Diploma -

Mount St Joseph Girls' College

Bachelor of Nursing -

Australian Catholic University

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Elise McCallum