Elise Phillips
Canberra,Australia
Summary
A seasoned travel professional with comprehensive expertise in planning and executing travel arrangements for diverse clients. Known for exceptional organizational skills and ability to manage complex itineraries seamlessly. Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Travel Consultant
Travel Associates
04.2025 - Current
- Developed customized travel itineraries aligning with client preferences and budget constraints.
- Managed bookings for flights, accommodations, and activities using GDS systems and online platforms.
- Provided expert advice on travel regulations, visa requirements, and destination insights to clients.
- Coordinated group travel arrangements, ensuring seamless logistics and communication among participants.
- Built strong relationships with clients through exceptional communication and personalized service.
Travel Agent
FLIGHT CENTRE
02.2023 - 04.2025
- Used GDS systems to assist in booking and sorting flights
- Dealt with clients from a range of backgrounds and situations
- Worked under pressure in a high stress environment to achieve results for clients in need.
- Created personal bonds with clients to further their experience with the flight Brand.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Managed client communications, providing updates and addressing inquiries promptly.
- Researched and analyzed destinations to provide informed recommendations to clients.
- Trained new staff on booking systems, procedures, and best practices in customer service.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Sales representative
IKEA
08.2021 - 01.2022
- Handled customers in fast-paced environments in coordination with solid team of 3 or less customer service associates.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Worked alongside a team to fulfill daily expectations.
- Assisted in updating displays to reflect the target market and promoting business values.
- Took on role of ‘festival Ambassador’ for IKEA’s store event. Responsibilities included delegating tasks, organising activities, and promoting the festival.
Au Pair
AU PAIR
09.2019 - 05.2020
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Created and implemented diverse educational strategies to boost development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
CASHIER
IGA EVATT
01.2015 - 01.2019
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
No Degree - Languages
GUNGAHLIN COLLEGE
BBA - Event Management And Tourism
University Of Canberra
Canberra, ACT01.2024
YEAR 10 CERTIFICATE - undefined
ST FRANCIS XAVIER COLLEGE
01.2016
Skills
- Client relationship building
- Destination research analysis
- Customer service excellence
- Communication skills
- Conflict resolution strategies
- Training and mentoring staff
- Sales techniques and strategies
- Time management skills
- Multicultural communication
- Event planning coordination
- Problem-solving abilities
- Documentation preparation
- Social media
- Marketing
- Relationship management
- Client networking
- Geography
- Critical thinking
- Active listening
Timeline
Travel Consultant
Travel Associates
04.2025 - Current
Travel Agent
FLIGHT CENTRE
02.2023 - 04.2025
Sales representative
IKEA
08.2021 - 01.2022
Au Pair
AU PAIR
09.2019 - 05.2020
CASHIER
IGA EVATT
01.2015 - 01.2019
YEAR 10 CERTIFICATE - undefined
ST FRANCIS XAVIER COLLEGE
No Degree - Languages
GUNGAHLIN COLLEGE
BBA - Event Management And Tourism
University Of Canberra