ELISE RUFFOLO
Cheltenham,VIC
Summary
Highly motivated Sales Assistant with relevant background in real estate and customer service. Offer strengths in communication, problem-solving, and relationship-building that drive sales growth. Friendly and upbeat individual, familiar with customer service practices and sales principles. Proven ability in managing tasks efficiently and delivering exceptional service to customers.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ray White
Rosebud, VIC
10.2024 - 05.2025
- Maintained accurate records of all transactions including sales data, client contact information and listing details.
- Organized open houses and other events to promote properties for sale.
- Presented properties to potential buyers and addressed questions.
- Created marketing materials such as brochures or flyers advertising available properties.
- Prepared documents such as listing agreements, purchase contracts, closing statements and deeds.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Real Estate Sales Assistant & Administration
Amir Prestige
Gold Coast, QLD
02.2024 - 10.2024
- Maintaining front desk, greeting clients, monitoring telephone and emails.
- Preparing real estate forms, files, documents and marketing proposals.
- Maintaining key register.
- Uploading new properties online.
- Maintaining a tidy office.
- Creating brochures, Info sheets and CMAs.
- Maintained inventory of office supplies and placed orders when necessary.
Sales Associate to Antonio
Amir Prestige
Gold Coast , QLD
06.2023 - 02.2024
- Attended weekly team meetings to review performance goals and objectives.
- Uploading new properties online
- Monitoring and notifying agent and clients with important meetings, events and important deadlines.
- Assisting in open homes & auctions.
- Creating Brochures, info sheets and CMAs.
- Weekly written letter and letterbox drop offs.
Flight Attendant
Virgin Australia
Brisbane, QLD
09.2022 - 05.2023
- Completed flight preparations and landing procedures according to company policy.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Developed strong interpersonal skills to effectively address customer needs and complaints.
- Trained in emergency evacuation procedures, CPR and First Aid.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
Cafe Manager
Loca Cafe
Gold Coast , QLD
10.2021 - 01.2023
- Managed cafe inventory levels by following ordering practices.
- Monitored food preparations and presentation to enforce adherence to portion sizes and quality standards.
- Interviewed and hired skilled cafe staff to provide optimal shopping experiences for customers.
- Managed/ prepared the roster for 12 staff members.
Education
Certificate IV - Real Estate Practice
Complete Property Training
01-2024
Responsible Service of Alcohol
Training Academy
07-2022
CPR & First Aid
Australia Wide First Aid
07-2022
Dog Psychology and Training
Learning Online
08-2021
Certificate III - Sport and Recreation
Skills
- Time Management
- Customer Service
- Critical Thinking
- Leadership
- Problem Solving
- Attention to detail
- Computer Literacy
- Active Listening
- Document preparation
- Effective communication
References
References available upon request.
Timeline
Sales Associate
Ray White
10.2024 - 05.2025
Real Estate Sales Assistant & Administration
Amir Prestige
02.2024 - 10.2024
Sales Associate to Antonio
Amir Prestige
06.2023 - 02.2024
Flight Attendant
Virgin Australia
09.2022 - 05.2023
Cafe Manager
Loca Cafe
10.2021 - 01.2023
Certificate IV - Real Estate Practice
Complete Property Training
Responsible Service of Alcohol
Training Academy
CPR & First Aid
Australia Wide First Aid
Dog Psychology and Training
Learning Online
Certificate III - Sport and Recreation
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