Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Elise Sakai

Gold Coast,QLD

Summary

Proactive and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
years of professional experience

Work History

Bunnings Warehouse

Operations Team Member
03.2022 - Current

Job overview

  • Trained 15+ members in other departments new skills to maximise productivity within operational processes and procedures.
  • Developed and implemented strategies to maximise sales and minimise dead stock value by >$5000
  • Optimized customer experience by delivering superior service, communication, and effectively troubleshooting issues.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Attended multiple work events discussing new team building and improvement strategies.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Maintained and prioritized tasks whilst effectively resolving any customer concerns or inquiries.

Motto Motto Japanese Kitchen

Supervisor and Assistant Manager Trainee
07.2020 - 03.2022

Job overview

  • Took initiative in training multiple team leaders and shift supervisor during the opening of the store, when the store lacked a restaurant manager
  • Built performance-orientated culture with satisfied, hardworking employees by clearly highlighting employee success with rewarded activities
  • Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
  • Conducted regular meetings with staff to discuss performance, address any issues, and review upcoming store promotions/ KPIs.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands

Zeus Greek Street

Waitress and Kitchen Hand
02.2019 - 07.2020

Job overview

  • Improved customer satisfaction by establishing and maintaining a welcoming atmosphere by greeting each guest warmly
  • Effectively prioritizing work duties under high pressure situations, to ensure smooth customer service and communication throughout the workplace
  • Assisted in store open and close procedures, ensuring the workplace is properly cleaned and restocked for the next day.

Carrara Markets Cafe

Waitress and Kitchen Hand
01.2017 - 05.2019

Education

National Heath And Fitness Australia (NHFA)
Gold Coast, QLD

Certificate III & IV from Fitness
10.2023

Training Institute Australasia

Certificate III from Hospitality And Customer Service
07.2020

Skills

  • Hospitality Management
  • Profit and Loss Control
  • Customer Loyalty
  • Customer Inquiries
  • Managing Reservations and Large Parties
  • Inventory Management
  • Service Standards
  • Safe Work Practices
  • Staff Scheduling

Languages

English
Native or Bilingual
Japanese
Limited Working

Timeline

Operations Team Member

Bunnings Warehouse
03.2022 - Current

Supervisor and Assistant Manager Trainee

Motto Motto Japanese Kitchen
07.2020 - 03.2022

Waitress and Kitchen Hand

Zeus Greek Street
02.2019 - 07.2020

Waitress and Kitchen Hand

Carrara Markets Cafe
01.2017 - 05.2019

National Heath And Fitness Australia (NHFA)

Certificate III & IV from Fitness

Training Institute Australasia

Certificate III from Hospitality And Customer Service

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Elise Sakai