Summary
Overview
Work History
Skills
Timeline
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Elise Schwenke

Brisbane,QLD

Summary

Proven professional with extensive experience in customer service and support, notably at Jetstar Airways, where I significantly enhanced customer satisfaction through expert complaint handling and exceptional communication. Skilled in conflict resolution and adaptability, I excel in fast-paced environments, always prioritizing customer needs and fostering positive relationships. My background also includes a strong focus on team leadership and efficient task prioritization, driving operational excellence.

Overview

13
13
years of professional experience

Work History

Customer Service Officer

Jetstar Airways
09.2011 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.

Disability Support Worker

Centrecare
06.2020 - 12.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

Call Center Representative

Stella Recruitment
05.2020 - 12.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Skills

  • Complaint Handling
  • Customer Focus
  • Active Listening
  • Follow-up skills
  • Critical Thinking
  • Time Management
  • Adaptability and Flexibility
  • Self Motivation
  • Team building
  • Task Prioritization

Timeline

Disability Support Worker

Centrecare
06.2020 - 12.2020

Call Center Representative

Stella Recruitment
05.2020 - 12.2020

Customer Service Officer

Jetstar Airways
09.2011 - Current

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Elise Schwenke