Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elise Spallini-Sigle

Dianella,WA

Summary

I am a highly motivated, confident and well-organised individual.

My interests and hobbies include pilates, trying new cuisines, exercising, travelling, and spending time with friends and family.

I am seeking opportunities to leverage my skills and experience to drive organisational success and optimise performance within a new role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Coles Supermarkets
05.2024 - Current
  • Coached team members through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity and commitment to friendly customer service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Dance Instructor

Make A Move Performance Program
09.2023 - Current
  • Utilised different styles of teaching to accommodate students of all capabilities.
  • Worked in a team-based environment to uphold quality and continuity of service to students.
  • Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.

Front Of House Staff and Baker

Cookie Loaded
01.2023 - Current
  • Operated cash registers and processed payments accurately.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Trained and supervised new employees on bakery operations and procedures.

Customer Service Team Member

Coles Supermarkets
04.2022 - 05.2024
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.

Barista and Waitress

La Calabria
09.2020 - 04.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Certificate II - Sport Coaching

IVET Group
Perth
09-2022

High School -

Servite College
Tuart Hill, WA
09-2022

Skills

  • Complaint resolution
  • Training and mentoring
  • Multitasking
  • Communication Skills
  • Adaptability
  • Time management abilities
  • Professionalism
  • Problem-solving abilities

Certification

Barista Course

RSA (Responsible Service of Alcohol) Course

Provide Cardiopulmonary Resuscitation Course

Provide Basic Emergency Life Support Course

Provide First Aid Course

Timeline

Customer Service Supervisor

Coles Supermarkets
05.2024 - Current

Dance Instructor

Make A Move Performance Program
09.2023 - Current

Front Of House Staff and Baker

Cookie Loaded
01.2023 - Current

Customer Service Team Member

Coles Supermarkets
04.2022 - 05.2024

Barista and Waitress

La Calabria
09.2020 - 04.2022

Certificate II - Sport Coaching

IVET Group

High School -

Servite College

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Elise Spallini-Sigle