Elise Spallini-Sigle
Dianella,WA
Summary
I am a highly motivated, confident and well-organised individual.
My interests and hobbies include pilates, trying new cuisines, exercising, travelling, and spending time with friends and family.
I am seeking opportunities to leverage my skills and experience to drive organisational success and optimise performance within a new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Coles Supermarkets
05.2024 - Current
- Coached team members through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly customer service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Dance Instructor
Make A Move Performance Program
09.2023 - Current
- Utilised different styles of teaching to accommodate students of all capabilities.
- Worked in a team-based environment to uphold quality and continuity of service to students.
- Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Front Of House Staff and Baker
Cookie Loaded
01.2023 - Current
- Operated cash registers and processed payments accurately.
- Maintained accurate inventory of baking supplies and ingredients.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
Customer Service Team Member
Coles Supermarkets
04.2022 - 05.2024
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Barista and Waitress
La Calabria
09.2020 - 04.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Certificate II - Sport Coaching
IVET Group
Perth09-2022
High School -
Servite College
Tuart Hill, WA09-2022
Skills
- Complaint resolution
- Training and mentoring
- Multitasking
- Communication Skills
- Adaptability
- Time management abilities
- Professionalism
- Problem-solving abilities
Certification
Barista Course
RSA (Responsible Service of Alcohol) Course
Provide Cardiopulmonary Resuscitation Course
Provide Basic Emergency Life Support Course
Provide First Aid Course
Timeline
Customer Service Supervisor
Coles Supermarkets
05.2024 - Current
Dance Instructor
Make A Move Performance Program
09.2023 - Current
Front Of House Staff and Baker
Cookie Loaded
01.2023 - Current
Customer Service Team Member
Coles Supermarkets
04.2022 - 05.2024
Barista and Waitress
La Calabria
09.2020 - 04.2022
Barista Course
RSA (Responsible Service of Alcohol) Course
Provide Cardiopulmonary Resuscitation Course
Provide Basic Emergency Life Support Course
Provide First Aid Course
Certificate II - Sport Coaching
IVET Group
High School -
Servite College
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