Elise Wellfare
Sydney,NSW
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Training and Education Manager
Envista
08.2021 - Current
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialisation.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and training programs.
- Managed administrative logistics of course planning, event booking, and event promotions.
- Utilised social media to promote events and increase attendance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Dental Centre Coordinator
HCF
08.2018 - 08.2021
- Managed complex customer requests from contact to completion
- Successfully completed audit for ISO accreditation
- Analytics to identify growth and investigate shortcomings
- Experienced in Cerec equipment and troubleshooting issues
- Implementation of new processes and ensuring compliance of existing policies and regulatory requirements
- Performance management of staff with ongoing auditing & frequent reviews and feedback- Monthly auditing, quarterly proficiency, yearly competency assessments
- Staff onboarding, training and mentoring
- Expense management and coding for invoices- Concur
- Familiar with (JIWA) ordering system and involvement in central store for nationwide procurement
- Effectively controlled budgets and optimized expenses
- Schedule management for clinicians - Using time guidelines and ensure maximized productivity
- Work health safety- Management of Red bag, First aid, Hand Hygiene, Haz chemical kit, Spill Kit, Incident reporting, workers compensation, inspections and analysis
- Equipment Management, repairs and troubleshooting- Sirona scanners, Milling machines, hospital-grade equipment, dental chair & handpieces
- Organizing staff meetings/ regional- minute taking, presenting and following up and agenda items
- License and registration auditing for all clinical staff
- Run daily reports and analyze
- Creation of training and education program for all staff during COVID.
Patient Care Coordinator
Maven Dental Group
03.2018 - 08.2018
- Monitored supply inventory and ordered more tools and products when necessary
- Received and seated patients in a pleasant, courteous, and helpful manner
- Brought forth a strong understanding of human anatomy and oral hygiene
- Worked to remain up-to-date on the latest dental advancements and industry news
- Recorded patient dental histories and noted patient concerns.
Practice Manager
Beyond 32 Dental
08.2015 - 03.2018
- Ensured all infection control standards are implemented
- Integrated/ adapted policy and procedure manuals
- Recruitment and training of providers/ staff
- Ehealth- Medicare, Proda, DVA
- Human resources- Compliance with confidentiality when undergoing clerical work, Conflict resolution- Compliance with fair trading - writing contracts, leave and rosters
- Inventory management
- Case presentation/ consultations for large treatment plans
- Completion of doctors administration
- Creating innovative marketing strategies for patient retention.
Travel Agent
Flight Centre
08.2014 - 08.2015
- Face to Face customer service
- Travel arrangements for Groups, Businesses and Individuals- Computer programs; Galileo, Polar
- Ticketing and airfares
- Liaising with wholesalers and businesses to communicate client needs
- Performing daily accounting procedures including banking and cash handling & reconciliations
- Handling customer complaints in a timely and efficient manner
- Managing budgets and expectations
- Meeting daily targets
- Consolidation of travel spend within the business.
Education
Diploma of Practice Management -
Foundation Education
01.2018
Certificate 3 in Dental Assisting -
Open Colleges
01.2017
Certificate 3 in tourism -
Taronga Training Institute
01.2015
Skills
- Contract Management
- Marketing
- Performance Management
- Brand Management
- Customer Relationship Management (CRM)
- Lead Generation
- Business Administration
- Critical thinking and problem solving
- Effective Time Management
- Expense Tracking
- Leadership and Teamwork
- Strategic Planning
Extracurricular Activities
Carer Support Program, Westmead Childrens Hospital, Westmead, 2015, 2016, To provide assistance and support to carers of children at the Hospital, this includes providing information about appropriate services and support to access them, providing a listening ear, a friendly chat or sometimes just a cup of tea to a stressed or tired carer.
Hobbies and Interests
- Marathons
- Mountaineering
- Sky diving
- Scuba diving
Timeline
Training and Education Manager
Envista
08.2021 - Current
Dental Centre Coordinator
HCF
08.2018 - 08.2021
Patient Care Coordinator
Maven Dental Group
03.2018 - 08.2018
Practice Manager
Beyond 32 Dental
08.2015 - 03.2018
Travel Agent
Flight Centre
08.2014 - 08.2015
Diploma of Practice Management -
Foundation Education
Certificate 3 in Dental Assisting -
Open Colleges
Certificate 3 in tourism -
Taronga Training Institute
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